Zendesk admin Study guides, Class notes & Summaries

Zendesk Admin Exam Prep: Section 2 Automated Business Rules Questions with 100% Correct Answers | Verified | Updated 2024

Zendesk Admin Exam Prep (Section 2 Automated Business Rules) Questions With 100% Correct Answers | Verified | Updated 2024/2025. What's the difference between a trigger and an automation? - Correct Answer-Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Zendesk Admin Exam Prep (Section 2 Automated Business Rules) Questions With 100% Correct Answers ...

Zendesk Admin Exam Prep (Section 2 Automated Business Rules) Questions With 100% Correct Answers | Verified | Updated 2024/2025. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Zendesk Admin Exam Prep (Section 2 Automated Business Rules) Questions With 100% Correct Answers | Verified | Updated 2024/2025 pg. 2 professoraxe l Actions: Notify target I Account Manager "You received this either because ...

What's the difference between a trigger and an automation? - Correct Answer-Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Zendesk Admin Exam Prep (Section 2 Automated Business Rules) Questions With 100% Correct Answers | Verified | Updated 2024/2025 pg. 2 professoraxe l Actions: Notify target I Account Manager "You received this either bec...

Zendesk Sandbox Correct Answer-A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Correct Answer-Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets t...

Zendesk Admin Exam Prep: Section 6 Security and Data persistence with Complete Solutions

What is a View? - Correct Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct Answer-Enable agents to update tickets with scripted answers based on predefined actions/event...

What is the default language in Zendesk Correct Answer-The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? Correct Answer-Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-down > Click 'Save' What two time formats can you choose from in Zendesk Correct Answer-12...