Caller service Study guides, Class notes & Summaries

To be able to locate information that applies to your duties, authority, and responsibility - Why is it important to be able to locate information in departmental documents and standard or code materials? Which NFPA standard specifies the minimum requirements for department safety and health programs? - NFPA 1500 What does the all-hazards approach mean in the fire service? - provides a variety of services in the community Which of the following guidelines demonstrates radio communications ...

In order to become a successful emergency telecommunicator, a combination of the following is required: a. training and temperament b. vision and values c. time and interest a. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. a. true b. false b. false The IAED (the academy) enforces its Code of Ethics by withholding or revoking the certifications of tho...

In order to become a successful emergency telecommunicator, a combination of the following is required: a. training and temperament b. vision and values c. time and interest - a. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. a. true b. false - b. false The IAED (the academy) enforces its Code of Ethics by withholding or revoking the certifications of those who ...

IAED ETC QUESTIONS AND ANSWERS GRADED A In order to become a successful emergency Telecommunicator, a combination of the following is required: A. training and temperament B. vision and values C. Time and interest A. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. A. True B. False B. False The IAED enforces the code of ethics by withholding or revoking the certificat...

In order to become a successful emergency Telecommunicator, a combination of the following is required: A. training and temperament B. vision and values C. Time and interest - Answer A. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. A. True B. False - Answer B. False The IAED enforces the code of ethics by withholding or revoking the certifications of those who f...

Funeral Service Directing Exam | Questions & 100% Correct Answers (Verified) | Latest Update | GradeA+ most common means of notification. Correct Answer: Telephone the request usually made by a surviving family member to request funeral Correct Answer: First call Good funeral services begin with what? Correct Answer: Statement of Trust Factors that contribute to the image during the initial call are: (6) Correct Answer: Salutation Tone of Voice Speed of questions & Pronunciations ...

LOMA ACS 100 Module 1 to 5 Latest Update Graded A+ 360-degree feedback A performance evaluation method that solicits feedback about an employee's performance from many sources, including the employee's superiors and peers, any people the employee supervises, and the internal and external customers the employee serves abandonment rate A performance measure that indicates the percentage of inbound telephone calls that are automatically placed on hold and then termi- nated by the caller before th...

T or F Emergency calls can come in on any line? - TRUE T or F Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. - TRUE The most important information we need to obtain from the caller is ______ since no other information will be helpful without the ________. - Location, location The acronym ______ is used to obtain information on vehicles. - Cymbals Verify the ______ before ending the call to make sure you have the correct information. - ...

Are KB Searches Logged? If yes, which table are they logged? - Answer-Yes, Logged in Search Log (ts_query_kb) table When should a problem be put in a state of Known Error? - Answer-The cause of the problem is determined, but there is no permanent fix. What phase are Incidents usually escalated? - Answer-Investigative and Diagnose Can the user criteria be applied at the Knowledge Article level? - Answer-Yes Is the change type editable in the baseline version? - Answer-Yes What is the best ...

LOMA 335 Questions & Revised Correct Answers < Updated | Already Passed > 80-20 principle - ANSWER : A guideline which states that 20% of the components of a situation account for 80% of the outcomes. [10] 360-degree review - ANSWER : A method of performance evaluation in which opinions about an employee's performance are solicited from several sources, such as the employee and her superiors, peers, subordinates and customers. [3] abandonment rate - ANSWER : For a con...