Genesys cloud collaborate - Study guides, Class notes & Summaries
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CCP Exam Prep Questions and Answers Rated A+
- Exam (elaborations) • 23 pages • 2024
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CCP Exam Prep Questions and Answers 
 
Rated A+ 
 
What three components make up the Genesys Cloud platform? 1. Collaborate 
2. Communicate 
3. Contact Center 
 
What are the 5 key features of Genesys Cloud Contact Center? (Select all that apply) 
 
1. Agent Interface 
2. Contact Center Management 
3. AWS 
 
4. ACD 
5. Process Automation 
6. Scripts 
7. Reports, Dashboards and Views 
8. Interfaces 
 
9. Containers 1. Agent Interface 
 
2. Contact Center Management 
 
4. ACD 
 
6. Scripts 
7. Rep...
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Genesys Cloud CX Contact Center Exam Questions and Answers
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Genesys Cloud CX Contact Center Exam 
Questions and Answers 
Which one of the following Genesys Cloud CX Contact Center features is most useful 
in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - Correct Answer ️️ -ACD 
Which one of the following Genesys Cloud CX Contact Center features is used to set up 
a flow that prompts incoming customer calls to press a number in order to access a 
specific person ...
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Genesys Certified Cloud Partner (CCP)Correct Questions & Answers
- Exam (elaborations) • 17 pages • 2023
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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community -ANSWER a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Communit...
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Genesys CCP Exam Prep 2023/2024 with 100% correct answers
- Exam (elaborations) • 15 pages • 2023
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What three components make up the Genesys Cloud platform? - correct answer 1. Collaborate 
2. Communicate 
3. Contact Center 
 
What are the 5 key features of Genesys Cloud Contact Center? (Select all that apply) 
 
1. Agent Interface 
2. Contact Center Management 
3. AWS 
4. ACD 
5. Process Automation 
6. Scripts 
7. Reports, Dashboards and Views 
8. Interfaces 
9. Containers - correct answer 1. Agent Interface 
2. Contact Center Management 
4. ACD 
6. Scripts 
7. Reports, Dashboards and ...
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Genesys Cloud Admin Correct Questions & Answers!!
- Exam (elaborations) • 9 pages • 2023
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Genesys Cloud Collaborate -ANSWER a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. 
 
Genesys Cloud Communicate -ANSWER has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. 
 
Genesys Cloud Contact Center -ANSWER ...
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Genesys Cloud Implementation Exam Questions and Answers
- Exam (elaborations) • 17 pages • 2024
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Genesys Cloud Implementation Exam 
Questions and Answers 
What are the features of the Contact Center? - Correct Answer ️️ -1. Automated Call 
Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like 
Salesforce or Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Management and Workforce Management 
Who uses the collaborate feature? - Correct Answer ️️ -Every member of the 
organizat...
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CCP - Introduction to Genesys Cloud CX Exam Questions and Answers
- Exam (elaborations) • 12 pages • 2024
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CCP - Introduction to Genesys Cloud CX 
Exam Questions and Answers 
Which one of the following CCP courses are considered a prerequisite to the other 
courses within the CCP program? 
CCP: Introduction to Genesys Cloud CX 
CCP: Genesys Cloud CX Collaboration & Communication 
CCP: CCP: Genesys Cloud CX Contact Center 
CCP: Genesys Cloud CX API - Correct Answer ️️ -CCP: Introduction to Genesys 
Cloud CX 
The CCP program is designed for which one of the following audiences? 
Genesys Cloud Custo...
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Genesys Cloud Admin Questions & 100% Correct Answers | Latest Update | Graded A+
- Exam (elaborations) • 21 pages • 2024
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Genesys Cloud Collaborate 
: a social media app that helps users collaborate within the organization. It also 
serves as a directory that contains user details such as name, education, hobbies, 
skills, physical location, and department. 
Genesys Cloud Communicate 
: has all the features of collaborate and provides users with telephony capabilities. 
Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and 
receiving calls. 
Genesys Cloud Contact Center 
: offers the cus...
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Genesys Cloud Admin Exam 2024 Questions and Answers (Graded A)
- Exam (elaborations) • 10 pages • 2024
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Genesys Cloud Admin Exam 2024 Questions and Answers (Graded A) 
 
Genesys Cloud Admin Exam 2024 Questions and Answers (Graded A) 
 
Genesys Cloud Admin Exam 2024 Questions and Answers (Graded A) 
Genesys Cloud Collaborate - ANSWER-a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. 
 
Genesys Cloud Communicate - ANSWER-has all the features of ...
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Genesys Certified Cloud Partner (CCP) 115 Questions with 100% Correct Answers | Verified | Latest Update 2024 | 26 Pages
- Exam (elaborations) • 26 pages • 2023
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Which one of the Genesys Reference Resources provides the latest community threads and status of the 
Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - a. Genesys Knowledge Network 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and 
feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - b. ...
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