Genesys cloud communicate - Study guides, Class notes & Summaries

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - Answer a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Communit...

Genesys Cloud Implementation Exam Questions and Answers What are the features of the Contact Center? - Correct Answer ️️ -1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? - Correct Answer ️️ -Every member of the organizat...

Genesys Cloud CX Contact Center Exam Questions and Answers Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - Correct Answer ️️ -ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person ...

Genesys Cloud Collaborate : a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate : has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center : offers the cus...

GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers Combination Of: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified API Developer Which three components make up the Genesys Cloud Platform? A. Collaborate, Communicate, and Contact Center B. Collaborate, Communicate, and Customer Support C. Collaborate, Communicate,...

CCP - Introduction to Genesys Cloud CX Exam Questions and Answers Which one of the following CCP courses are considered a prerequisite to the other courses within the CCP program? CCP: Introduction to Genesys Cloud CX CCP: Genesys Cloud CX Collaboration & Communication CCP: CCP: Genesys Cloud CX Contact Center CCP: Genesys Cloud CX API - Correct Answer ️️ -CCP: Introduction to Genesys Cloud CX The CCP program is designed for which one of the following audiences? Genesys Cloud Custo...

GCD - Genesys Cloud CX Certified Developer – Consolidated | 41 Questions and Correct Solutions Latest Update 2024 Which three components make up the Genesys Cloud Platform? A. Collaborate, Communicate, and Contact Center B. Collaborate, Communicate, and Customer Support C. Collaborate, Communicate, and Call Center - Answer - A. Collaborate, Communicate, and Contact Center True/False: There is only one level of licensing for Genesys Cloud Contact Center. - Answer - False Select the key...

GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers Combination Of: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified API Developer Which three components make up the Genesys Cloud Platform? A. Collaborate, Communicate, and Contact Center B. Collaborate, Communicate, and Customer Support C. Collaborate, Communicate,...

Genesys Cloud CX Collaborate & Communicate

Genesys Cloud Admin Practice Questions and Answers Genesys Cloud Collaborate - Correct Answer ️️ -a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - Correct Answer ️️ -has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC- based Genesy...