Itil 4 practices - Study guides, Class notes & Summaries

A. Cost B. Utility C. Warranty D. Risk - Answer- A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possible event that could cause harm or loss, or make it more difficult to achieve objectives". Ref 2.5.3 5) How d...

Business of IT C846 Questions And Answers Test 2024.ITIL - correct answer IT Infrastructure ITSM - correct answer IT Service Management 3 clear objectives of service management - correct answer Integration Effectiveness Efficiency ITIL is - correct answer guidance flexible a comprehensive framework compendium of best practices vendor neutral supported by solutions and tools 10 commandments ITIL - correct answer 1) Clearly defined agreed on documented roles and responsibilities...

Four Dimensions Model - Answer The four dimensions model is a key component of the ITIL 4 framework that serves to ensure a holistic approach to service management. Each component of the SVS should be considered and evaluated according to all four dimensions, which consist of organizations and people, information and technology, partners and suppliers, and value streams and processes. Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes ...

Business of IT - Applications - C846 (ITIL Foundation)Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service management? - correct answer 1....

Which higher level course is common to both ITIL Managing Proffesional (MP) and ITIL Strategic Leader (SL) career paths? - correct answer ITIL Strategist-Direct, Plan, and Improve Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation exam? - correct answer Understand 7 ITIL practices Which statement is NOT true regarding ITIL 4? - correct answer ITIL stands for Information Technology Infrastructure Library Which of these are valid levels of the ITIL 4 certificat...

hat any risk (or opportunity) associated with organizational activities is identified and addressed in a way that supports the organization's business goals Compliance - answerMaking sure that organizational activities are operated in a way that meets the laws and regulations impacting those systems IT Governance - answer1) The processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals 2)A move from ad hoc IT devision making to establishin...

ITIL FOUNDATION 4 - PRACTICE EXAM 2024 What is the effect of increased automation on the 'service desk' practice? - correct answer Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - correct answer Utility Which is the purpose of the 'monitoring and event management' practice? - correct answer To systematically observe services and service components, and record and report selected changes o...

ITIL 4 CERTIFICATION STUDY GUIDE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ Structures of the Service Value System (SVS) • Guiding principles • Governance • Service Value Chain • Practices • Continual Improvment What is the Service Value System Input? Opportunity/Demand What is the Service Value System Output? Value Four Dimensions of SVS • Organizations and People • Information and Technology • Partners and Suppliers • Value Streams and Processes ...

The forces include (1) the number and power of a company's competitive rivals, (2) potential new market entrants, (3) suppliers, (4) customers, and (5) substitute products. Porter's five forces model: Force 1 the number and power of a company's competitive rivals Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:15 Full screen Brainpower Read More Porter's five forces model: Force 2 potential new market entrants Porter's five f...

ITIL 4 Foundation the 7 Key Practices Exam Questions and Answers