What is itil Study guides, Class notes & Summaries

ITIL Exam Questions & Answers 2024/2025 What are the sources of Best Practice? - ANSWERSStandards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - ANSWERSEmployees Customers Suppliers Advisors Technology Why is ITIL successful? - ANSWERSITIL is a framework that identifies best practices. ITIL is: Vendor Neutral Non-prescriptive A best practice Internal Service - ANSWERSA service delivered between...

Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - ️️A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - ️️Capacity management Who "owns" ITIL? - ️️The U.K. government What are three of the best practices in service management? - ️️1. Proprietary knowledge 2. Industry standards 3. Document classification _____ is used...

Business of IT - Applications - C846 (ITIL Foundation)Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service management? - correct answer 1....

WGU C954 IT Management Questions and Answers Already Passed How can data be stored in a report so that a user can easily comprehend the information? Table, matrix, or graphical format A business wants to allow its employees to communicate online with each other in real time. What should the business use to achieve this? Instant messaging service An organization wants to calculate their sales by region. Which type of software will serve this need? Spreadsheet Which component functions as ...

Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers What are the key KCS goals? - answerCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - answerCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality ...

Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition - ️️task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP - ️️HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False - ️️True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and confi...

C846 Flash Cards from Ucertify, WGU C846 ITIL, Business of ITdependent on - correct answer Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - correct answer Who developed ITIL? Strategy - correct answer Which service lifecycle stage is considered to be the core of the lifecycle? Core Service - correct answer A service that delivers the basic outcomes desired by one or mor...

ITIL Foundations v3 Sample Exam 1 UPDATED Exam Questions and CORRECT Answers What types of changes are NOT usually included within the scope of change management? a) Changes to a minaframe computer b) Changes to business strategy c) Changes to a service level agreement (SLA) d) The retirement of a service - CORRECT ANSWER- Answer is B. A change request is a formal communication seeking an alteration to one of more configuration items (CI's)

CSIT 161 Final Exam 2024 Questions and Answers with complete solution Ricky is reviewing security logs to independently assess security controls. Which security review process is Ricky engaging in? - Answer ️️ -audit Christopher is designing a security policy for his organization. He would like to use an approach that allows a reasonable list of activities but does not allow other activities. Which permission level is he planning to use? - Answer ️️ -prudent Jacob is conducting an...

Which higher level course is common to both ITIL Managing Proffesional (MP) and ITIL Strategic Leader (SL) career paths? - correct answer ITIL Strategist-Direct, Plan, and Improve Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation exam? - correct answer Understand 7 ITIL practices Which statement is NOT true regarding ITIL 4? - correct answer ITIL stands for Information Technology Infrastructure Library Which of these are valid levels of the ITIL 4 certificat...