Caller service Study guides, Class notes & Summaries

IAED Study Guide Questions and Answers Rated A+ In order to become a successful emergency telecommunicator, a combination of the following is required: a. Training and temperament. b. Vision and values. c. Time and interest. a. Training and temperament. If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. a. True b. False b. False The IAED (the Academy) enforces its Code of Ethics by withholding ...

EMT Module 1 Exam question & answer 2023What BEST describes the purpose of the modern emergency medical services (EMS) system? to have trained personnel respond quickly and provide emergency care on the scene,during transport,and at the hospital IN 1966, the National Highway Safety Act charged which agency with the development of the emergency medical service standards? US Dept. of Transportation THe National Registry of Emergency Medical Technicians was founded to establish whic...

APCO TEST QUESTIONS WITH VERIFIED ANSWERS LATEST UPDATE 2024/2025 | 100% CORRECT!! List the combined verbal and nonverbal elements that communicate to the telecommunicator the situation being reported - Answer- Comfortable tone Encourages conversation Demonstrates interest Signals understanding Message format List and describe the six components of the communications cycle - Answer- The sender: the person who initiates the conversation Receiver: The target of the conversation. Can be a p...

Progression: Field Tech V -VI Conventional (2023/2024) Already Passed Toll free numbers Allows customer to offer toll-free access to callers call triggers an inquiry from the local telephone switch to a large database which translates the number into the actual 10 digit number so the call can be routed and completed Automated attendant A virtual switchboard operator that directs incoming callers to appropriate extension Automatic call distribution A process of distributing numerous incoming ca...

Mutual aid - Answer-is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response Mutual response - Answer-similar to mutual aid, however mutual response requires the simultaneous dispatch of multiple resources for certain emergencies, such as high-rise fires and water etc A Policy - Answer-is a guide to thinking A Procedure - Answer-is a guide to action open ended questions -...

Good telephone etiquette a skill every emergency service agency must master Good telephone etiquette a skill every emergency service agency must master Customer service Every caller, whether emergency or non-emergency, must be viewed as a customer Customer service Every caller, whether emergency or non-emergency, must be viewed as a customer

Which of the following items should a medical administrative assistant forward to a provider who is away from the office? - Answer-Urgent mail A medical administrative assistant is preparing to mail a medical device to a patient. Which of the following types of extra services should the assistant use to ensure the package has protection against loss or damage of up to $5,000? - Answer-Insured Mail Insured mail is an extra service providing protection against loss or damage of up to $5,000....

In order to become a successful emergency telecommunicator, a combination of the following is required: - Training and temperament True or False: If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. - False True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards. - True When faced wit...

Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. - TRUE The most important information we need to obtain from the caller is since no other information will be helpful without the - Location, location The acronym is used to obtain information on vehicles. - Cymbals Verify the before ending the call to make sure you have the correct information. Address An accurate description of is critical information for response units. - Weapons Re...

T or F Emergency calls can come in on any line? - TRUE T or F Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. - TRUE The most important information we need to obtain from the caller is ______ since no other information will be helpful without the ________. - Location, location The acronym ______ is used to obtain information on vehicles. - Cymbals Verify the ______ before ending the call to make sure you have the correct information. -...