Genesys cloud collaborate - Study guides, Class notes & Summaries
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GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers
- Exam (elaborations) • 14 pages • 2024
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GCD - Genesys Cloud CX Certified 
Developer – Consolidated Real 
Exam Tested Questions & Revised 
Correct Answers 
Combination Of: 
Genesys Cloud CX Certified Professional - Contact Center Administration 
Genesys Cloud CX Certified Professional - Implementation 
Genesys Cloud CX Certified API Developer 
Which three components make up the Genesys Cloud 
Platform? 
A. Collaborate, Communicate, and Contact Center 
B. Collaborate, Communicate, and Customer Support 
C. Collaborate, Communicate,...
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Genesys Cloud Admin
- Exam (elaborations) • 9 pages • 2023
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Genesys Cloud Collaborate - Answer- a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. 
 
Genesys Cloud Communicate - Answer- has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. 
 
Genesys Cloud Contact Center - Answe...
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Genesys Cloud Implementation |115 Questions And Answers Already Graded A+
- Exam (elaborations) • 13 pages • 2023
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What are the features of the Contact Center? - 1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, 
or generally to HTTP REST services 
4. Supervising tools for Quality Management and Workforce Management 
Who uses the collaborate feature? - Every member of the organization, regardless of their role, 
uses the Collaborate features. Those requiring telephony services use the ...
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Genesys Certified Cloud Partner (CCP)
- Exam (elaborations) • 17 pages • 2023
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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - Answer- a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Communi...
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GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers
- Exam (elaborations) • 14 pages • 2024
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GCD - Genesys Cloud CX Certified 
Developer – Consolidated Real 
Exam Tested Questions & Revised 
Correct Answers 
Combination Of: 
Genesys Cloud CX Certified Professional - Contact Center Administration 
Genesys Cloud CX Certified Professional - Implementation 
Genesys Cloud CX Certified API Developer 
Which three components make up the Genesys Cloud 
Platform? 
A. Collaborate, Communicate, and Contact Center 
B. Collaborate, Communicate, and Customer Support 
C. Collaborate, Communicate,...
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Genesys Cloud Admin Practice Questions and Answers
- Exam (elaborations) • 15 pages • 2024
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Genesys Cloud Admin Practice 
Questions and Answers 
Genesys Cloud Collaborate - Correct Answer ️️ -a social media app that helps users 
collaborate within the organization. It also serves as a directory that contains user 
details such as name, education, hobbies, skills, physical location, and department. 
Genesys Cloud Communicate - Correct Answer ️️ -has all the features of collaborate 
and provides users with telephony capabilities. Users can use a SIP phone or WebRTC- 
based Genesy...
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Genesys Cloud Implementation Questions and Answers (Graded A)
- Exam (elaborations) • 10 pages • 2024
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Genesys Cloud Implementation Questions and Answers (Graded A) Genesys Cloud Implementation Questions and Answers (Graded A) Genesys Cloud Implementation Questions and Answers (Graded A) 
What are the features of the Contact Center? - ANSWER-1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Management and...
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CCP Exam Prep Questions (Questions compiled from CCP: Genesys Cloud CX Contact Center, CCP: Introduction to Genesys Cloud CX, and Cloud Contact Center & Administration) with Answers
- Exam (elaborations) • 10 pages • 2023
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CCP Exam Prep Questions (Questions compiled from CCP: Genesys Cloud CX Contact Center, CCP: Introduction to Genesys Cloud CX, and Cloud Contact Center & Administration) with Answers 
 
 
CCP Exam Prep Questions (Questions compiled from CCP: Genesys Cloud CX Contact Center, CCP: Introduction to Genesys Cloud CX, and Cloud Contact Center & Administration) with Answers 
 
 
CCP Exam Prep Questions (Questions compiled from CCP: Genesys Cloud CX Contact Center, CCP: Introduction to Genesys Cloud CX, ...
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Genesys Cloud CX Collaborate & Communicate Questions and Answers 2024
- Exam (elaborations) • 5 pages • 2024
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Genesys Cloud CX Collaborate & Communicate
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Genesys Cloud Implementation Test | 115 Questions with 100% Correct Answers | Verified | Latest Update 2024
- Exam (elaborations) • 13 pages • 2024
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What are the features of the Contact Center? - 
1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, 
or generally to HTTP REST services 
4. Supervising tools for Quality Management and Workforce Management 
Who uses the collaborate feature? - Every member of the organization, regardless of their role, uses 
the Collaborate features. Those requiring telephony services use th...
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