Hlth4000 - Study guides, Class notes & Summaries

1. Question: Without planning, a task that must be done usually takes more time than it would if planning preceded its performance. 2. Question: Whenever possible, you should give your employees the authority to address and resolve customer complaints. 3. Question: What is the purpose of the planning assumptions in development of the volume forecast? 4. Question: A plan should include the planner's assessment of how customers and employees may be affected by changes caused by the plan. 5. Q...

1. Question: Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. 2. Question: Strategic plans translate broad strategies into specific objectives and action plans. 3. Question: Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. 4. Question: Which of the following stakeholder groups should NOT be included i...

1. Question: Within the majority of health care organizations, leaders and employees are coming to depend more on the e"ectiveness of group efforts 2. Question: The paternalistic approach to leadership is a subset of what we know as participative leadership 3. Question: The administration of a budget is an integral part of the basic management function of coordinating 4. Question: Comparing the popular conceptions of leadership and management, we ordinarily find that: 5. Question: Unre...

HLTH4000 WEEK 3 EXAM – 100 OUT OF 100

1. Question: Employee Suggestion Programs: 2. Question: Major federal law affecting HR primarily addresses: 3. Question: A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. Question: There are some health care provider organizations that have no internal customers. 5. Question: What is the department manager's role in strategic planning? 6. Question: Total quality management (TQM), referred to as in health care, became th...

1. Question: The ___, inspired by the End Result System, was adopted as an accreditation tool in the early 1950s 2. Question: A plan is not: 3. Question: Sta" shortages can lead to: 4. Question: The modern history of quality and performance improvement in health care services can be divided into which of the following eras? 5. Question: True customer service skills cannot be taught; they must be found through careful recruitment of personnel. 6. Question: From a systems thinking perspectiv...

1. Question: Employee Suggestion Programs: 2. Question: Major federal law affecting HR primarily addresses: 3. Question: A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. Question: There are some health care provider organizations that have no internal customers. 5. Question: What is the department manager's role in strategic planning? 6. Question: Total quality management (TQM), referred to as in health care, became th...

1. Question: Employee Suggestion Programs: 2. Question: Major federal law affecting HR primarily addresses: 3. Question: A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. Question: There are some health care provider organizations that have no internal customers. 5. Question: What is the department manager's role in strategic planning? 6. Question: Total quality management (TQM), referred to as in health care, became the n...

1. Question: Employee Suggestion Programs: 2. Question: Major federal law affecting HR primarily addresses: 3. Question: A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. Question: There are some health care provider organizations that have no internal customers. 5. Question: What is the department manager's role in strategic planning? 6. Question: Total quality management (TQM), referred to as in health care, became th...

1. Question: Without planning, a task that must be done usually takes more time than it would if planning preceded its performance. 2. Question: Whenever possible, you should give your employees the authority to address and resolve customer complaints. 3. Question: What is the purpose of the planning assumptions in development of the volume forecast? 4. Question: A plan should include the planner's assessment of how customers and employees may be affected by changes caused by the plan. 5. Qu...