Itil 4 exam practice - Study guides, Class notes & Summaries

ITIL 4 Foundation Practice Exam & Answers 2024/2025 How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities - ANSWERSImprove Which is the a purpose of the "information security" practice - ANSWERSProtect the information needed by the organization to conduct business Which are the key activities o...

ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - ANSWERSUtility Which is the purpose of the 'monitoring and event management' practice? - ANSWERSTo systematically observe services and service components, and record and report selected changes of...

ITIL® 4 Foundation (Practice Exam -4)

ITIL 4 FOUNDATION PRACTICE EXAM WITH RATIONALE/ REVIEW QUESTIONS AND ANSWERS, GRADED A+ A service provider describes a package that includes a laptop with software, licences, and support. What is this package an example of? A. Value B. An outcome C. Warranty D. A service offering - D. Service providers define combinations of goods, access to resources and service actions, to address the needs of different consumer groups. These combinations are called service offerings. Ref 2.3.2 Rat...

ITIL® 4 Foundation (Practice Exam #5)

ITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+ PESTLE (list) - Political Economic Social Technological Legal Environmental 4 dimensions of service management - organizations & people information & technology partners & suppliers value streams & processes components of the service value system - inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service v...

ITIL 4 Foundation ITILFND_V4 Practice Exam Questions & Answers 2024/2025

ITIL 4 Foundation Sample Paper 2 UPDATED ACTUAL Exam Questions and CORRECT Answers 1) What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - CORRECT ANSWER- A. Correct. "...

ITIL Foundation 4 - Practice Exam

ITIL® 4 Foundation (Practice Exam #1) Questions and Answers