Itil 4 foundation level Samenvattingen, Aantekeningen en Examens

ITIL 4 Foundation Practice Exam with Rationale 2023Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and ...

ITIL Foundation 4 – TEST BANK Exam correct answers (verified)What is the effect of increased automation on the 'service desk' practice? Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? Utility Which is the purpose of the 'monitoring and event management' practice? To systematically observe services and service components, and record and report selected changes of state What ...

ITIL 4 Foundation Practice Exam with Rationale latest 2022Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queri...

ITIL Foundation 4 - Practice Exam What is the effect of increased automation on the 'service desk' practice? Which term describes the functionality offered by a service? Which is the purpose of the 'monitoring and event management' practice? What should all 'continual improvement' decisions be based on? How do all value chain activities transform inputs to outputs? How does customer engagement contribute to the 'service level management' practice? What is the starting point for ...

An event is any change of state that has significance for the management of a(n) [?] or other configuration items. Service Which guiding principle is most affected by the customer experience (CX)? Focus on value 00:44 01:36 Which of these are NOT a key focus of the 'partners and suppliers' dimension? Workflow management and inventory systems How does 'service request management' contribute to the 'improve' value chain activity? It analyzes data to identify oppo...

Business of IT - Applications - C846 (ITIL Foundation) Advanced Study Guide 2024. Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service ma...

The 5 Certification Levels within the ITIL v3 Scheme - Answer • Foundation • Practitioner • Intermediate • Expert • Master The 4 Certification Levels within the ITIL v4 Scheme - Answer • Foundation • Managing Professional • Strategic Leader • Master Foundation Level - Answer is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecyc...

ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to ma...

Summary ITIL 4 Foundation Questions and Answers Spring 2022-2023 . ITIL Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym ITIL ITIL Service Value System ITIL SVS ITIL SVS Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITI...

Summary ITIL 4 Foundation Questions and Answers Spring 2022-2023. ITIL Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym ITIL ITIL Service Value System ITIL SVS ITIL SVS Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITIL...