Postal service ssa - Study guides, Class notes & Summaries

SSA Academy 2019 flashcards Questions and Answers Postal Service employees operate under the mandate to protect and preserve the mail placed in its: A violation of the security and sanctity of the mail is: The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: The type of communication that can enhance or contradict messages is: The approach a Sales and Services Associate (SSA) can use to engage our customers...

Usps SSA Exam Questions With 100% Correct Answers What is GIST Greet. Inquire, Suggest, Thank What is the postal service mission? Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? To keep process on task to ensure collection and delivery is on time What is the minimum size of a letter 3 1/2 x 5 What do you get with Priority Mail Express? $100 insurance, 1-2 day delivery Guarantee, Tracking What do you get with USPS Tra...

USPS Window Clerk Test Prep Exam Questions With Verified Answers USPS Mission? - answerProvide a reliable, efficient, trusted and affordable universal delivery service that connects people and helps businesses grow. Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. - answer24-Hour Clock USPS Delivery Methods - answerPlanes, trucks, cars, boats, bicycles, snow mobiles, mules. APC - answ...

2023USPS421Test|QUESTIONSAND ANSWERS|ALREADYGRADEDA+|2024 CUSTOMER SERVICE SKILLS - CORRECT ANSWER - Provide an attitude of excellent service. - Identify customer needs. - Thoughtful body language and words. - Uncompromising service at every contact point. - Resolving conflict. - Exceeding customer expectations. customer-centric environment - CORRECT ANSWER People, processes, pride, and results to ensure the customer's expectations are exceeded. SSA - CORRECT ANSWER Sale & Service Asso...

USPS SSA ACADEMY 421 EXAM; Questions and Answers 100% Correct Postal service employees operate under a mandate to protect and preserve the mail placed in its: Correct answer-Custody A violation of the security and sanctity of the mail is: Correct answer-Failing to deliver the mail. The first opportunity for a sales and services associate to start the customer experience on a positive note is to: Correct answer-Deliver a first impression. The type of communication that can enhance or ...

USPS EXAM 421 2024 WITH 100% CORRECT ANSWERS An active listening technique used to create a successful transaction is called ________. - correct answer clarifying. One of the first things a customer notices about a SSA is their - correct answer personal appearance. The primary law enforcement for the United States Postal Service is the _______. - correct answer Postal Inspection Service. What service allows customers to request their package to be returned before delivery? - corr...

USPS Window Clerk Test Prep Exam Questions With Verified Answers USPS Mission? - answerProvide a reliable, efficient, trusted and affordable universal delivery service that connects people and helps businesses grow. Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. - answer24-Hour Clock USPS Delivery Methods - answerPlanes, trucks, cars, boats, bicycles, snow mobiles, mules. APC - answ...

Words that make us feel relaxed and composed Answer - Calming Words What does POS stand for Answer - Point of Service Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all Answer - Retail Communication Channels SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, Answer - 10 expanded access channels PS Form 1412 Answer - End of the day report SSA is accoun...

ssda - ANSWER-performs many of the same duties of an SSA; however, they also support the back office distribution functions lobby assistant - ANSWER-helps customers identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions LSSA - ANSWER-maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. provides technical guidance to retail employees assigned...

USPS Exam 421 SSA Questions With 100% Correct Answers Postal service employees operate under a mandate to protect and preserve the mail paced in its: - answerCustody What are 4 violations of security and sanctity of the mail - answerTheft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - answerDeliver 1st Impression Type of communication that can enhance or contradict messages: - answerNon-Verbal Communication The approach a SSA...