Usps exam 421 ssa - Study guides, Class notes & Summaries

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Postal service employees operate under a mandate to protect and preserve the mail paced in its: - ANSWER Custody What are 4 violations of security and sanctity of the mail - ANSWER Theft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - ANSWER Deliver 1st Impression Type of communication that can enhance or contradict messages: - ANSWER Non- Verbal Communication The approach a SSA can use to engage our customer and ensure needs ar...

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SSA Academy 421 Exam Questions with Correct Answers Postal Service employees operate under the mandate to protect and preserve the mail placed in its: -Answer- Custody A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: -Answer- Deliver a first impression The type of communication that can enhance or contradict messages is: -Ans...

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