What are ticket fields Study guides, Class notes & Summaries

Relativity Certified User Exam Questions With Verified Answers 2024/2025 What are the four steps required by system admins for a new users to log into Relativity? - answerA system admin must: Create a user Set up a log in method Associate new user to a group Associate the group to the appropriate workspace What are the three ways you can reset your password? - answerSelect Reset Password option in the user drop-down menu Select link on Relativity login page "Forgot Your Password?" C...

What is a View? : Group tickets based on criteria that the Admin defines. What are Ticket Fields? : Areas inside tickets to add in more contextual information about the customer. What are Events? : Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? : Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules? : Triggers, A...

Zendesk Support Admin Certification Exam with Verified Solutions 2024 What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with scripted a...

Zendesk Support Admin Certification Exam With 100% Correct Answers 2024

Zendesk Support Admin Certification Latest Update with Verified Solutions What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with script...

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What provides a guide for moving data from import sets? - Answer-transform map How do you change the sort sequence of fields or task? - Answer-modify the order field Tables and Fields can be viewed and manipulated where? - Answer-Record List Form Tables and Columns What is the sequencing of publishing a Knowledge Article? - Answer-Draft Review Publish What are the 3 basic components of Workflow? - Answer-Approvals Notifications Task How do you modify or create workflow? - Answer-Utili...

Service Now System Administrator Exam Graded A+ What section on a task record would you use to see the most recent update made to a record? ️activity What are examples of UI actions, relating to lists? choose four answers? ️List buttonsb)list context menuc)list choicesd)list links which feature allows you to automate business logic for a particular application or process such as approvals, task, notifications, and record Operations? ️Flows when a Flow runs an action, it gener...

Zendesk Support Admin Certification Exam Questions With Complete Solutions!!

Point of capture - correct answer Image ATM, Vault, lockbox, front counter, branch image capture, back counter, image CL from an exchange partner, RDC from customers Item capture - correct answer Fed and most rules require full field MICR. ECCHO, permits partial by agreement. Quality control - correct answer IQA = Image Quality Analysis - interrogates electronic items. Also called CODE LINE MATCH: ensures that item's electronic data record (MICR information) matches the visual representatio...