What is itil Study guides, Class notes & Summaries

Which data set consumes disk space equal to the change in the data since it was last captured? Snapshot A business wants to allow its employees to communicate online with each other in real time. What should the business use to achieve this? Instant messaging service Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:15 Full screen Brainpower Read More An organization wants to calculate their sales by region. Which type of software will ser...

Specifically audit management helps? - Answer-Centralize all results Track progress of results Provide historical reference Allow auditors to access data What is the best approach to activating GRC plugins? - Answer-The best approach is to activate Policy and Compliance Management first, followed by Risk Management then Audit Management. When this sequence is followed, the data is available to be leveraged by the Audit Management application. sn_edge_base - Answer-Audit engagements can ge...

ITIL 4 EXAM QUESTIONS & ANSWERS, 100% ACCURATE. GRADED A+ 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A p...

ITIL FOUNDATION 4 - PRACTICE EXAM 2024 What is the effect of increased automation on the 'service desk' practice? - correct answer Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - correct answer Utility Which is the purpose of the 'monitoring and event management' practice? - correct answer To systematically observe services and service components, and record and report selected changes o...

CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) What are the areas that ServiceNow provides IT services for? ANSWER - 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? ANSWER - 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/...

ITIL 4 Foundation 001 Introduction to IT Service Management 24 Questions with Verified Answers What is ITIL? - CORRECT ANSWER Information Technology Infrastructure Library (ITIL) - is a set of best practices and guidance in IT Service Service (ITIL v4 definition) - CORRECT ANSWER The means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks. Customers (definition) - CORRECT ANSWER Person who...

ITIL 4 CERTIFICATION STUDY GUIDE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ Structures of the Service Value System (SVS) • Guiding principles • Governance • Service Value Chain • Practices • Continual Improvment What is the Service Value System Input? Opportunity/Demand What is the Service Value System Output? Value Four Dimensions of SVS • Organizations and People • Information and Technology • Partners and Suppliers • Value Streams and Processes ...

Business of IT - Applications - C846 (ITIL Foundation) Advanced Study Guide 2024. Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service ma...

ServiceNow Fundamentals - Study for Admin certificate Graded A+ Work Notes Activity Formatters visible to only users with an ITIL role On the Form Designer, Field Navigator tab, what does the Fields tab display? Handle Icon Field Label Settings Icon Remove Icon Freely populated using letters, numbers, and special characters? String Does the System Admin Role grant user access to all roles and permissions across the platform of ServiceNow? No the System Administrator(admin) has al...

CSIT 161: FINAL EXAM QUESTIONS AND ANSWERS 100% CORRECTCSIT 161: FINAL EXAM QUESTIONS AND ANSWERS 100% CORRECTCSIT 161: FINAL EXAM QUESTIONS AND ANSWERS 100% CORRECTCSIT 161: FINAL EXAM QUESTIONS AND ANSWERS 100% CORRECTRicky is reviewing security logs to independently assess security controls. Which security review process is Ricky engaging in? - ANSWER-audit Christopher is designing a security policy for his organization. He would like to use an approach that allows a reasonable list of act...