Zendesk admin Study guides, Class notes & Summaries

Zendesk Admin Exam Pre Section 4 Ticket Configuration (22%) Questions and Answers

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered Whe...

What is a web widget? - Answer-The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. What are the different ways your customers can get help from the Web Widget? - Answer-1. GuideCustomers can search Help Center articles for immediate self-service 2. Sup...

Zendesk Admin Exam Prep: Section 6 Security And Data persistence (12%) – Q’s And A’s

Zendesk Admin Exam Prep: Section 2 Automated Business Rules- Q’s and A’s

Zendesk Administrator Exam/ Section 3: User Experience Exam with Correct Solutions 2024 What is the default language in Zendesk - Answer -The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? - Answer -Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-down > Click '...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions and Answers

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Questions With 100% Correct Answers Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (v...

Zendesk Admin Exam Prep Section 2 Automated Business Rules (22%) Questions and Answers