Usps sales service - Study guides, Class notes & Summaries
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USPS Sales and Services Associates Training Exam Questions With 100% Correct Answers 2024/2025
- Exam (elaborations) • 11 pages • 2024
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USPS Sales and Services Associates Training 
Exam Questions With 100% Correct 
Answers 2024/2025 
Perception is - answerReality 
What are our goals? - answerGrow revenue, increase market share, develop lifetime 
customers. 
What are some non-verbal communication cues? - answerBody movement, facial 
expressions, personal space. 
The SSA shows communication is occurring when they ask the hazmat question? - 
answerTrue. 
Communication skills require you to practice actively attending. What does S.O...
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USPS Sales & Services Associate Training - 2024 class edition Exam Questions With 100% Correct Answers
- Exam (elaborations) • 17 pages • 2024 Popular
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USPS Sales & Services Associate Training - 
2024 class edition Exam Questions With 
100% Correct Answers 
What is our mission? - answerProvide trusted, affordable, universal service. 
eLearning module 1 
What is the form for filing an insurance claim? - answerForm 1000. 
eLearning module 16 
Perception is________ - answerReality. 
17-3 
What are our goals? - answerGrow revenue, increase market share and develop lifetime 
customers. 
18-3 
What are the two types of communication and give examples...
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USPS Sales & Services Associate Training Exam | questions and answers | already solved
- Exam (elaborations) • 15 pages • 2022
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USPS Sales & Services Associate Training 
What is our mission? - Provide trusted, affordable, universal service. 
eLearning module 1 
What is the form for filing an insurance claim? - Form 1000. 
eLearning module 16 
Perception is________ - Reality. 
17-3 
What are our goals? - Grow revenue, increase market share and develop lifetime 
customers. 
18-3 
What are the two types of communication and give examples of each? - Verbal (spoken 
words) and non-verbal (gestures, expressions, vocal variety)...
-
USPS Sales & Services Associate Training /USPS Sales & Services Associate Training Exam | questions and answers | already solved
- Exam (elaborations) • 17 pages • 2023
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USPS Sales & Services Associate Training /USPS 
Sales & Services Associate Training Exam | questions and answers | already solved
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SSA Academy 421 Exam Questions with Correct Answers | USPS Exam 421 Window Clerk Practice 2022/2023 Questions With Complete Solutions Graded A+
- Exam (elaborations) • 10 pages • 2022
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SSA Academy 421 Exam Questions with 
Correct Answers 
Postal Service employees operate under the mandate to protect and preserve the mail 
placed in its: -Answer- Custody 
A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail 
The first opportunity of a Sales and Services Associate (SSA) to start the customer 
experience on a positive note is to: -Answer- Deliver a first impression 
The type of communication that can enhance or contradict messages is: -Ans...
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USPS Sales & Services Associate Training /USPS Sales & Services Associate Training Exam | questions and answers | already solved
- Exam (elaborations) • 17 pages • 2023
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USPS Sales & Services Associate Training /USPS 
Sales & Services Associate Training Exam | questions and answers | already solved
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USPS Sales & Services Associate Training Exam questions and answers already solved
- Exam (elaborations) • 26 pages • 2024
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USPS Sales & Services Associate Training Exam questions and answers already solved 
 
What is our mission? - Correct Answer -Provide trusted, affordable, universal service. 
eLearning module 1 
 
What is the form for filing an insurance claim? - Correct Answer -Form 1000. 
eLearning module 16 
 
Perception is________ - Correct Answer -Reality. 
17-3
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USPS Sales & Services Associate Training - 2024 class edition; Questions and Answers 100% Correct
- Exam (elaborations) • 25 pages • 2024
- Available in package deal
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USPS Sales & Services Associate Training - 2024 
class edition; Questions and Answers 100% Correct 
What is our mission? Correct answer-Provide trusted, affordable, universal service. 
eLearning module 1 
What is the form for filing an insurance claim? Correct answer-Form 1000. 
eLearning module 16 
Perception is________ Correct answer-Reality. 
17-3 
What are our goals? Correct answer-Grow revenue, increase market share and develop 
lifetime customers. 
18-3 
What are the two types of commun...
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USPS Sales and Service Associate Training Course 10021146 Exams With Complete Solutions Already A+ Graded
- Exam (elaborations) • 9 pages • 2024
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USPS Sales and Service Associate Training Course Exams With Complete Solutions Already A+ Graded
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SSA Academy 421 2019 Study Guide Graded A
- Exam (elaborations) • 19 pages • 2024
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- $9.99
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Postal Service employees operate under the mandate to protect and preserve the mail placed in its: 
Custody 
3 MULTIPLE CHOICE OPTIONS 
A violation of the security and sanctity of the mail is: 
Failing to deliver the mail 
3 MULTIPLE CHOICE OPTIONS 
The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: 
Deliver a first impression 
3 MULTIPLE CHOICE OPTIONS 
The type of communication that can enhance or contradict messages is: 
No...
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