What are ticket fields Study guides, Class notes & Summaries
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Zendesk Support Admin Certification || with Errorless Solutions 100%.
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What is a View? correct answers Group tickets based on criteria that the Admin defines. 
 
What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. 
 
What are Events? correct answers Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. 
 
What is a Macro? correct answers Enable agents to update tickets with scripted answers based on predefined actions/events. 
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Zendesk Support Admin Certification Exam 2023-2024
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Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 | Graded A+.
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Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 | Graded A+. What is a View? - Correct Answer-Group tickets based on 
criteria that the Admin defines. 
What are Ticket Fields? - Correct Answer-Areas inside tickets 
to add in more contextual information about the customer. 
What are Events? - Correct Answer-Area in the ticket interface 
where agents can get a clearer view of all the updates that 
occurred during the ticket lifecycle. 
What is a Macro? - Correct Answer-...
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Zendesk Support Admin Certification Questions and Answers Already Passed
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Zendesk Support Admin Certification 
Questions and Answers Already Passed 
 
What is a View? Group tickets based on criteria that the Admin defines. 
 
What are Ticket Fields? Areas inside tickets to add in more contextual information about the 
customer. 
 
What are Events? Area in the ticket interface where agents can get a clearer view of all the 
updates that occurred during the ticket lifecycle. 
 
What is a Macro? Enable agents to update tickets with scripted answers based on predefined 
a...
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Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 | Graded A+.
- Exam (elaborations) • 21 pages • 2024
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Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 | Graded A+. What is a View? - Correct Answer-Group tickets based on 
criteria that the Admin defines. 
What are Ticket Fields? - Correct Answer-Areas inside tickets 
to add in more contextual information about the customer. 
What are Events? - Correct Answer-Area in the ticket interface 
where agents can get a clearer view of all the updates that 
occurred during the ticket lifecycle. 
What is a Macro? - Correct Answer-...
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Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 (Graded A+)
- Exam (elaborations) • 21 pages • 2024
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Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 (Graded A+) What is a View? - Correct Answer-Group tickets based on 
criteria that the Admin defines. 
What are Ticket Fields? - Correct Answer-Areas inside tickets 
to add in more contextual information about the customer. 
What are Events? - Correct Answer-Area in the ticket interface 
where agents can get a clearer view of all the updates that 
occurred during the ticket lifecycle. 
What is a Macro? - Correct Answer-E...
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CRC FULL PRACTICE TEST QUESTIONS
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Artistic, Enterprising, Realistic, social, investigative, and conventional are the categories of career fields as classified in 
Holland's Theory of Vocational Choice 
Values, personality, aptitude, interest, and achievement are all areas measured within 
Person-Environment Interaction Theory 
Job satisfaction and job satisfactoriness are the two factors that determine successful 
work adjustment 
The extent to which a test demonstrates consistency reflects what 
reliability 
what research desi...
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Zendesk Support Admin Certification Questions and Answers with complete solution
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What is a View? - Answer-Group tickets based on criteria that the Admin defines. 
What are Ticket Fields? - Answer-Areas inside tickets to add in more contextual information about 
the customer. 
What are Events? - Answer-Area in the ticket interface where agents can get a clearer view of all the 
updates that occurred during the ticket lifecycle. 
What is a Macro? - Answer-Enable agents to update tickets with scripted answers based on 
predefined actions/events. 
What are the 3 types of Busines...
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Zendesk Support Admin Certification Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 18 pages • 2024
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What is a View? 
: Group tickets based on criteria that the Admin defines. 
What are Ticket Fields? 
: Areas inside tickets to add in more contextual information about the customer. 
What are Events? 
: Area in the ticket interface where agents can get a clearer view of all the updates 
that occurred during the ticket lifecycle. 
What is a Macro? 
: Enable agents to update tickets with scripted answers based on predefined 
actions/events. 
What are the 3 types of Business Rules? 
: Triggers, A...
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Zendesk Support Admin Certification Complete Exam Questions With Correct Answers
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Zendesk Support Admin Certification Complete Exam Questions With Correct Answers 
What is a View? 
Group tickets based on criteria that the Admin defines. 
 
 
What are Ticket Fields? 
Areas inside tickets to add in more contextual information about the customer. 
 
 
What are Events? 
Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. 
 
 
What is a Macro? 
Enable agents to update tickets with scripted answers based on ...
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