Ahuinck

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Ahuinck

Erasmus University College: Global Health & International Relations

Erasmus School of Health Policy and Management: Health Care Management

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4 year ago • daniquebuwalda
Organizational Behavior Mandatory Literature Summaries 2019-2020
4 year ago • sarabakx
Organizational Behavior Mandatory Literature Summaries 2019-2020

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Health service operations management summary of lectures and literature

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Full summary of lectures and mandatory literature. Week 1: health service quality and value-based healthcare Week 2: unit operations management Week 3: process operations management - pathways and chains Week 4: variability, uncertainty & flexibility Week 5: continuous improvement, theory of constraints & six sigma Week 6: lean management Literature: • Bowers et al. (1994) • Ahaus (2018) • Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 • Van Veen-Berkx et...

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