CPHQ Prep (NAHQ Material) Complete Solution, Over 300 Questions And Answers

CPHQ Prep (NAHQ Material) Complete Solution, Over 300 Questions And Answers Leaders Cope with change by developing vision and aligning subsytems Managers Cope with complexity through planning and budgeting Quality Roles for the Board of Directors/Governing body Setting policy, financial and strategic direction, quality of care, goals and objectives What are the subsystems of the organization and the principles of leadership Structure, People, Renewal, Reward, Resources, Culture Mission Organizations purpose or reason for existence; why are we here? Vision Organizations statement of its goals for the future Core values Define an organizations attitudes and help direct vision Organizations direction is built on ________ and guided by ________ mission; vision Definition/explanation of a goal broad general statement specifying a purpose or desired outcome Definition/explanation of an objective specific statements that detail how goals will be achieved through specific and measurable actions SMART Acronym Specific, measurable, attainable, relevant, time bound The following is an example of what? Place 100% of veterans in permanent housing, which includes moves to HUD-VASH program and moves from VA SSVF into permanent housing by September 30th annually Objective Voice of the customer (VOC) is a process conducted at the start of any new product, process or service design initiative to understand better the customer wants and needs Four aspects of the VOC Customer needs, a hierarchical structure, priorities, customer perceptions of performance (the product is a list of needs, wants and desires of the customer of a process output) How to construct VOC research identify customers of a process output, develop a list of questions to ask customers about the process, refine the list to use with the process review and improvement Hoshin Planning a Japanese term that means policy deployment - it is used to ensure that the vision being set forth by top management is being translated into planning objectives and actions Four perspectives of measurement for a balanced scorecard Financial, Customer, Internal Business processes, Learning and Growth Financial Scorecard term How do we look to providers or financial resources Customer scorecard term How do our customers see us Internal business processes scorecard term at what must we excel Learning and growth scorecard term can we continue to improve and create value for our customers Steps for creating reward systems in company culture 1. Determine priorities, values and behaviors 2. Identify criteria for recognition 3. establish a budget 4. determine accountability for recognition 5. obtain feedback through performance appraisal 6. modify program based on feedback 7. give rewards based on the program Population Health definition outcomes for a group of individuals What does PHM involve PHM involves gaining an understanding of clinical and other characteristics (e.g. SES, geography) of population/subpopulation and associated risks Transition of care definition/example a care transition occurs when a patient moves from one healthcare provider or setting to another. According to the joint commission, 80% of serious medical errors involve _______ during the __________ miscommunication; transition of care Handoffs defined as a transfer and acceptance of patient care responsibility achieved through effective communication What should handoffs include? patient history, heart rhythm, infections, complications, needs for restraints etc to achieve successful handoffs, organizations should 1. demonstrate leaderships commitment to successful handoffs 2. standardize critical content to be communicated to the sender during a handoff, both verbally and in written form 3. cover everything needed to safely care for the patient in a timely fashion recommendations for improving transitions of care 1. improve communication during transitions between providers patients and caregivers 2. implement EMRs that include standardized medication reconciliation elements 3. establish points of accountability for sending and receiving care, particularly for hospitals and nursing home providers 4. expand the role of pharmacists in transitions of care 5. develop performance measures to encourage better transitions of care episodes of care