APCO module 1 Exam Questions and
Answers
Primary PSAP - ANSWER-the first communications center to answer a 911 call; it may
also be the point from which calls are dispatched.
Secondary PSAP - ANSWER-receives transferred 911 calls for dispatch or further
processing, after screening for a required service by a primary PSAP.
Professionalism - ANSWER-Is a rather vague concept that encompasses honesty,
integrity, you are (inner character), what you do, (behavior exhibited) and how others
perceive you (image projected).
Ethics - ANSWER-A system of principles; the rules of conduct recognized in respect to
a particular class of human actions or particular group, culture, etc.
Chain of Command - ANSWER-defines the relationship between front line
telecommunicators, supervisors and managers.
Law Enforcement Communications - ANSWER-involves the dispatch, communications,
and resource management of law enforcement units.
Fire Service Communications - ANSWER-cases since a majority of fire service calls are
escalating emergencies that require immediate response.
EMS Communications - ANSWER-involves the dispatch, communications and resource
management of EMS units.
Communication with the public - ANSWER-A vital service performed in the PSAP is to
provide assistance or referral between the public and public safety services.
Communication between Members of the same agency - ANSWER-Another vital
service provided by telecommunicators is to assist communication between members of
the same agency.
Communication between public safety agencies - ANSWER-An additional vital
performed in PSAPs is enabling communication between public safety agencies and
services.
Law Enforcement service areas - ANSWER-Law enforcement departments normally
operate within certain geographical areas defined by city, county or state limits.
Answers
Primary PSAP - ANSWER-the first communications center to answer a 911 call; it may
also be the point from which calls are dispatched.
Secondary PSAP - ANSWER-receives transferred 911 calls for dispatch or further
processing, after screening for a required service by a primary PSAP.
Professionalism - ANSWER-Is a rather vague concept that encompasses honesty,
integrity, you are (inner character), what you do, (behavior exhibited) and how others
perceive you (image projected).
Ethics - ANSWER-A system of principles; the rules of conduct recognized in respect to
a particular class of human actions or particular group, culture, etc.
Chain of Command - ANSWER-defines the relationship between front line
telecommunicators, supervisors and managers.
Law Enforcement Communications - ANSWER-involves the dispatch, communications,
and resource management of law enforcement units.
Fire Service Communications - ANSWER-cases since a majority of fire service calls are
escalating emergencies that require immediate response.
EMS Communications - ANSWER-involves the dispatch, communications and resource
management of EMS units.
Communication with the public - ANSWER-A vital service performed in the PSAP is to
provide assistance or referral between the public and public safety services.
Communication between Members of the same agency - ANSWER-Another vital
service provided by telecommunicators is to assist communication between members of
the same agency.
Communication between public safety agencies - ANSWER-An additional vital
performed in PSAPs is enabling communication between public safety agencies and
services.
Law Enforcement service areas - ANSWER-Law enforcement departments normally
operate within certain geographical areas defined by city, county or state limits.
