CXEXAM22 - CX Dashboard | Questions and Correct Solutions Latest Update

CXEXAM22 - CX Dashboard | Questions and Correct Solutions Latest Update What should you do in the time between the close of the sale or completion of service and the survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? - Answer - "Information and Resources" link on DealerCONNECT and on the CX Dashboard Homepage Who plays a role in creating a positive customer experience at your dealership? - Answer - Everyone Which report provides more information about the status of your dealership's surveys and is a high-level snapshot of sample and invitation data? - Answer - Disposition Report Where can dealership personnel access the CX Dashboard? - Answer - DealerCONNECT After updating the Case Management Form, which button should you click to make sure the systems keeps your changes? - Answer - Save A positive Net Promoter Score (NPS) means that your dealership has ___________________. - Answer - more promoters than detractors Once received, how long does a customer have to complete and submit th