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CPHQ Test Questions with Answers All Correct

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CPHQ Test Questions with
Answers All Correct
In medical staff credentialing, which of the following sources is NOT appropriate for
primary source verification? - Answer-Original medical school diploma provided by the
practitioner

Which of the following statements about patient falls in a long term care facility is
TRUE? - Answer-Patients who climb over raised side rails are more seriously injured if
they fall than those who fall from a bed without side rails raised.

A major drawback of using raw data to present the results of quality monitoring is that
they - Answer-lack proper reference points for interpretation.

According to the 80/20 rule, 80% of an organization's problems are related to - Answer-
systems

Quality improvement teams are responsible for all of the following EXCEPT - Answer-
establishing the need for the team

A policy for "time-outs" in an operating room was initiated in the first quarter. The
second quarter data has demonstrated only 40% compliance with all elements of the
process. The first step the Quality Council should take is to - Answer-examine if the
policy is clear and user friendly.

A healthcare entity initiating re-structuring must consider the impact on staff to ensure
the greatest opportunity for success by - Answer-planning carefully, communicating
openly, and leading effectively.

health plan is required to have a mechanism for members to submit complaints. Which
of the following actions must be included in the complaint analysis to ensure the plan
makes full use of this type of information? - Answer-Review complaints to find system
problems that can be improved.

During quality management data analysis activities, Pareto charts are most
appropriately used for - Answer-determining priorities among contributing factors.

, A healthcare quality professional is conducting a study to determine how many patients
contracted influenza after receiving flu shots. This study is evaluating - Answer-
prevalence.

-One aspect of a quality process that integrates with risk management is the review and
evaluation of - Answer-adverse drug events.

An annual evaluation of a laboratory's quality program identified no opportunities for
improvement. Which of the following elements of the program should be reviewed? -
Answer-performance indicators

When examining the relationship between staff and patient outcomes, which of the
following would be most appropriate to assess? - Answer-patient safety data and
overtime data

Which of the following principles applies to continuous quality improvement in an
organization? - Answer-Systems, not poor job performance, are responsible for most
problems

The success of a performance improvement program will be most influenced by the -
Answer-culture of the organization.

The rate of Cesarean section performed at a facility over the past 5 years is best
presented in a - Answer-control chart because
data collected over time.

A large acute care facility has fostered a culture of patient safety through staff
education, support of process improvements at the departmental level, and
implementation of a non-punitive approach to error reporting. Compliance with patient
safety goals in departments range from 75—100%.How should the organization assess
its culture of patient safety? - Answer-Survey employees and physicians

A process indicator is one that measures - Answer-an activity to provide care or service.

An acute care facility plans to use a survey to evaluate its level of customer satisfaction.
The facility has an urgent care center, dialysis unit, operating room, cardiac
catheterization lab, and six Medical/Surgical inpatient units.Which of the following
methods provides the most reliable data? - Answer-A random sample of 20% of all
annual discharges/visits per unit

A curriculum for staff education in organizational change should include all of the
following - Answer-budgeting techniques.

An acute care facility has had an increase in the rate of patient falls in the past six
months. The healthcare quality professional should recommend - Answer-sharing the
data with staff to provide feedback

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