AAPC CPB - Chapter 3 Review/ 23 Q&A/ A+
Score Solution
When insurance coverage is being verified, which of the following is NOT a
method on which to rely?
a. Phone
b. Internet
c. Patient
d. Clearinghouse - Answer: c. Patient
When a fee ticket (encounter form) is not completed, what procedure would NOT
be acceptable?
a. Complete the form based on medical record documentation
b. Query the provider for the procedure/service and diagnosis
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, c. Post the service as a no charge
d. Return the form to the provider for completion - Answer: c. Post the service as
a no charge
Which statement is TRUE regarding appointment reminders?
a. Appointment reminders do not help mitigate the risk of missed appointments.
b. Appointment reminders can be sent via text.
c. You must have a HIPAA authorization for release of information to send
appointment reminders.
d. The staff time required for appointment reminders makes it unnecessary to
remind patients of upcoming appointments. - Answer: b. Appointment reminders
can be sent via text.
When reading an insurance card what information should the receptionist or front
office person look for?
a. Policy holder name, ID number, benefits
b. Policy holder, ID number, address for patient
c. Policy holder name, copay and deductible, patient's birthdate
d. Policy holder name, copay and deductible, patient's address - Answer: a. Policy
holder name, ID number, benefits
Information about deductibles, copays, eligibility dates, and benefit plans is
completed during what step?
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Score Solution
When insurance coverage is being verified, which of the following is NOT a
method on which to rely?
a. Phone
b. Internet
c. Patient
d. Clearinghouse - Answer: c. Patient
When a fee ticket (encounter form) is not completed, what procedure would NOT
be acceptable?
a. Complete the form based on medical record documentation
b. Query the provider for the procedure/service and diagnosis
Page 1 of 10
, c. Post the service as a no charge
d. Return the form to the provider for completion - Answer: c. Post the service as
a no charge
Which statement is TRUE regarding appointment reminders?
a. Appointment reminders do not help mitigate the risk of missed appointments.
b. Appointment reminders can be sent via text.
c. You must have a HIPAA authorization for release of information to send
appointment reminders.
d. The staff time required for appointment reminders makes it unnecessary to
remind patients of upcoming appointments. - Answer: b. Appointment reminders
can be sent via text.
When reading an insurance card what information should the receptionist or front
office person look for?
a. Policy holder name, ID number, benefits
b. Policy holder, ID number, address for patient
c. Policy holder name, copay and deductible, patient's birthdate
d. Policy holder name, copay and deductible, patient's address - Answer: a. Policy
holder name, ID number, benefits
Information about deductibles, copays, eligibility dates, and benefit plans is
completed during what step?
Page 2 of 10
