©BRIGHSTARS 2024/2025 ALL RIGHTS RESERVED.
Joint Commission Exam Questions With
Correct Answers.
Describe your accountability and job description - Answer✔Reference individual job description
located on MaxSource
How do you participate in designing, implementing, and evaluating services? - Answer✔Under
the direction of my area leadership, I am responsible for the overall branch operations and
compliance. I am responsible for hiring and training branch employees, and following our
Performance Improvement Program
What types of positions does this office fill? - Answer✔Describe the positions that your office
staffs such as, Registered Nurses, Licensed Practical Nurse, Certified Nursing Assistants, Allied
Health, etc.
Do you have job descriptions available for all positions? - Answer✔Yes. Maxim has a Job
Description for every position that's staffed.
What types of customers do you serve? - Answer✔Hospitals
Clinics
Schools
Long Term Care Centers (Nursing Homes)
Hospice facilities
Psychiatric state facilities
Correctional Facilities
Subcontractors - Hire personnel to work through other institutions
How do you recruit nurses? - Answer✔Hospitals
Clinics
Schools
Long Term Care Centers (Nursing Homes)
1|Page
, ©BRIGHSTARS 2024/2025 ALL RIGHTS RESERVED.
Hospice facilities
Psychiatric state facilities
Correctional Facilities
Subcontractors - Hire personnel to work through other institutions.
How do you assess competency of a staff member? - Answer✔Only Clinicians can determine
clinical competency.
As a business professional we assess competency through a nurses:
Application
License certification verification
References
Skills checklist
Competency testing
Job description specific to the individual position
How do you assess customer satisfaction? - Answer✔Through client satisfaction surveys
Customer service phone calls
On site visits
Performance Improvement Program that is released every quarter.
How do you assess employee satisfaction? - Answer✔Through employee satisfaction surveys
Performance Improvement Program that is released every quarter
How do you address complaints? - Answer✔Branch representative will document the complaint
through the eGrievance on MaxSource
Branch representative will contact each party
An outcome/recommendation will take place
Branch manager will follow-up with each party with-in 14 days
How do you ensure worker safety? - Answer✔We have a risk management program designed to
report, track and document injuries, incidents, errors and other events. Facility is encouraged to
provide an orientation that references its policies and procedures. Maxim also encourages the
facility to provide a policies and procedures manual that can be housed within the branch office.
The worker(s) attend orientation at the facility and are given our Facility Staffing Guidelines
Orientation Manual during the orientation phase of our hiring process so that they become
2|Page
Joint Commission Exam Questions With
Correct Answers.
Describe your accountability and job description - Answer✔Reference individual job description
located on MaxSource
How do you participate in designing, implementing, and evaluating services? - Answer✔Under
the direction of my area leadership, I am responsible for the overall branch operations and
compliance. I am responsible for hiring and training branch employees, and following our
Performance Improvement Program
What types of positions does this office fill? - Answer✔Describe the positions that your office
staffs such as, Registered Nurses, Licensed Practical Nurse, Certified Nursing Assistants, Allied
Health, etc.
Do you have job descriptions available for all positions? - Answer✔Yes. Maxim has a Job
Description for every position that's staffed.
What types of customers do you serve? - Answer✔Hospitals
Clinics
Schools
Long Term Care Centers (Nursing Homes)
Hospice facilities
Psychiatric state facilities
Correctional Facilities
Subcontractors - Hire personnel to work through other institutions
How do you recruit nurses? - Answer✔Hospitals
Clinics
Schools
Long Term Care Centers (Nursing Homes)
1|Page
, ©BRIGHSTARS 2024/2025 ALL RIGHTS RESERVED.
Hospice facilities
Psychiatric state facilities
Correctional Facilities
Subcontractors - Hire personnel to work through other institutions.
How do you assess competency of a staff member? - Answer✔Only Clinicians can determine
clinical competency.
As a business professional we assess competency through a nurses:
Application
License certification verification
References
Skills checklist
Competency testing
Job description specific to the individual position
How do you assess customer satisfaction? - Answer✔Through client satisfaction surveys
Customer service phone calls
On site visits
Performance Improvement Program that is released every quarter.
How do you assess employee satisfaction? - Answer✔Through employee satisfaction surveys
Performance Improvement Program that is released every quarter
How do you address complaints? - Answer✔Branch representative will document the complaint
through the eGrievance on MaxSource
Branch representative will contact each party
An outcome/recommendation will take place
Branch manager will follow-up with each party with-in 14 days
How do you ensure worker safety? - Answer✔We have a risk management program designed to
report, track and document injuries, incidents, errors and other events. Facility is encouraged to
provide an orientation that references its policies and procedures. Maxim also encourages the
facility to provide a policies and procedures manual that can be housed within the branch office.
The worker(s) attend orientation at the facility and are given our Facility Staffing Guidelines
Orientation Manual during the orientation phase of our hiring process so that they become
2|Page
