Valley Health Non-Employee Modules
Question and answers verified to pass
values - correct answer Values are the ideals and principles Valley Health
embraces, and serve as the basis for the behaviors and performance of staff.
Values are those things that really should matter to each of us. Values form a
foundation for Valley Health, providing a basis for decisions about within the
organization.
compassion - correct answer We demonstrate a visible attitude of kindness
and empathy and see the value of each person.
Healthcare is a service with a central focus on compassion. We strive to
provide compassionate care and service to members of our community. We
must focus on the feelings and attributes of our customers, both internal and
external. We must assess their needs and strive to exceed them. We can best
fulfill these needs by asking questions and understanding the feelings and
preferences of those we serve and with whom we work. We seek to develop
trusting and respectful relationships with each other.
compassion key behaviors - correct answer •Fully focused and present with
active listening, not just hearing; use good eye contact and facial expressions
that demonstrate care and genuine interest, and non-verbal behaviors match
words.
•Honor and respect the uniqueness of each individual.
•Treat all individuals as equal regardless of perceived differences. Be non-
judgmental and accepting of other's appearance, culture, etc. Respect cultural
diversity by recognizing individual differences and support those differences.
Be considerate and respond to the diverse needs of the people we serve.
,•Prioritize work based on the needs of the customer.
collaboration - correct answer We recognize and value the input and effort of
every person involved with the care and service provided to our customers.
This includes direct caregivers, physicians, support staff, volunteers, and
administrative staff within Valley Health. We also include our colleagues and
partners in care and service delivery such as outside provider organizations
and vendors.
Coordination of efforts for the good of every customer is essential to our work.
Everyone in this organization relies on others and is accountable to others.
Through collaboration and mutual respect, we take advantage of the
knowledge and contributions of everyone so that combination of our efforts
increases the talents of any one person.
collaboration key behaviors - correct answer • Promote effective two- way
communication; respect others' ideas and opinions.
• Share responsibility, resources, and knowledge with others inside and
outside of Valley Health counting on all parties to assist with goal
achievement.
• Commit to working with and involving others to do what is best for our
customers and Valley Health.
• Support decisions of the organization; be willing to compromise while
showing support for final decision(s).
• Become part of solutions, not a complainer; share ownership of problems.
,• Remain positive and be fully cooperative with others for better outcomes.
innovation - correct answer We use creativity, problem solving, imagination
and the acceptance of new ideas to improve our results/performance and to
extend our resources.
Great ideas for new products, services and processes happen all the time. We
push ourselves to view problems from different points of view, and encourage
initiative in others and ourselves, while keeping the customer's best interests
in mind. Innovative organizations take, develop, and adopt these new ideas,
making improvements that previously did not seem possible.
innovation key behaviors - correct answer • Listen carefully to fully
understand a problem, change, or opportunity.
• Embrace change, come forward with recommendations, and assist with
making change.
• Seek and share knowledge, and actively participate.
• Focus on continuous improvement.
• Be positive, optimistic, flexible, and believe in possibilities.
• Proactively remove barriers and/or provide resources.
• Research best practices and support bringing them to Valley Health.
, • Challenge the status quo and do not settle for "the way we've always done it"
or "that just isn't possible."
• Encourage others to bring forward new ideas and creative solutions
excellence - correct answer A commitment to exceed standards and achieve
superior performance in everything we do.
Excellence is the result of caring more than others think is wise, risking more
than others think is necessary, and expecting more than others think is
possible. Striving for excellence is a commitment to make positive differences
by exhibiting these characteristics. Together, our hospitals, clinics and all
other points of service can support one another by sharing resources and
knowledge.
excellence key behaviors - correct answer • Contribute above and beyond job
descriptions.
• Be responsible and take ownership.
• Surpass performance expectations in Service, Safety, Quality, and
Outcomes.
• Promote a positive image of Valley Health through professional appearance
and behavior.
• Show eagerness for personal goals and organization success.
• Become an expert in chosen field through continuous learning and
education, or regularly strive to exceed expectations.
Question and answers verified to pass
values - correct answer Values are the ideals and principles Valley Health
embraces, and serve as the basis for the behaviors and performance of staff.
Values are those things that really should matter to each of us. Values form a
foundation for Valley Health, providing a basis for decisions about within the
organization.
compassion - correct answer We demonstrate a visible attitude of kindness
and empathy and see the value of each person.
Healthcare is a service with a central focus on compassion. We strive to
provide compassionate care and service to members of our community. We
must focus on the feelings and attributes of our customers, both internal and
external. We must assess their needs and strive to exceed them. We can best
fulfill these needs by asking questions and understanding the feelings and
preferences of those we serve and with whom we work. We seek to develop
trusting and respectful relationships with each other.
compassion key behaviors - correct answer •Fully focused and present with
active listening, not just hearing; use good eye contact and facial expressions
that demonstrate care and genuine interest, and non-verbal behaviors match
words.
•Honor and respect the uniqueness of each individual.
•Treat all individuals as equal regardless of perceived differences. Be non-
judgmental and accepting of other's appearance, culture, etc. Respect cultural
diversity by recognizing individual differences and support those differences.
Be considerate and respond to the diverse needs of the people we serve.
,•Prioritize work based on the needs of the customer.
collaboration - correct answer We recognize and value the input and effort of
every person involved with the care and service provided to our customers.
This includes direct caregivers, physicians, support staff, volunteers, and
administrative staff within Valley Health. We also include our colleagues and
partners in care and service delivery such as outside provider organizations
and vendors.
Coordination of efforts for the good of every customer is essential to our work.
Everyone in this organization relies on others and is accountable to others.
Through collaboration and mutual respect, we take advantage of the
knowledge and contributions of everyone so that combination of our efforts
increases the talents of any one person.
collaboration key behaviors - correct answer • Promote effective two- way
communication; respect others' ideas and opinions.
• Share responsibility, resources, and knowledge with others inside and
outside of Valley Health counting on all parties to assist with goal
achievement.
• Commit to working with and involving others to do what is best for our
customers and Valley Health.
• Support decisions of the organization; be willing to compromise while
showing support for final decision(s).
• Become part of solutions, not a complainer; share ownership of problems.
,• Remain positive and be fully cooperative with others for better outcomes.
innovation - correct answer We use creativity, problem solving, imagination
and the acceptance of new ideas to improve our results/performance and to
extend our resources.
Great ideas for new products, services and processes happen all the time. We
push ourselves to view problems from different points of view, and encourage
initiative in others and ourselves, while keeping the customer's best interests
in mind. Innovative organizations take, develop, and adopt these new ideas,
making improvements that previously did not seem possible.
innovation key behaviors - correct answer • Listen carefully to fully
understand a problem, change, or opportunity.
• Embrace change, come forward with recommendations, and assist with
making change.
• Seek and share knowledge, and actively participate.
• Focus on continuous improvement.
• Be positive, optimistic, flexible, and believe in possibilities.
• Proactively remove barriers and/or provide resources.
• Research best practices and support bringing them to Valley Health.
, • Challenge the status quo and do not settle for "the way we've always done it"
or "that just isn't possible."
• Encourage others to bring forward new ideas and creative solutions
excellence - correct answer A commitment to exceed standards and achieve
superior performance in everything we do.
Excellence is the result of caring more than others think is wise, risking more
than others think is necessary, and expecting more than others think is
possible. Striving for excellence is a commitment to make positive differences
by exhibiting these characteristics. Together, our hospitals, clinics and all
other points of service can support one another by sharing resources and
knowledge.
excellence key behaviors - correct answer • Contribute above and beyond job
descriptions.
• Be responsible and take ownership.
• Surpass performance expectations in Service, Safety, Quality, and
Outcomes.
• Promote a positive image of Valley Health through professional appearance
and behavior.
• Show eagerness for personal goals and organization success.
• Become an expert in chosen field through continuous learning and
education, or regularly strive to exceed expectations.
