NRF Customer Service Bundled Exams Questions and Answers with Verified Solutions

NRF Certification Test Latest Update Already Graded A brick-and-mortar the presence of a physical storefront and face-to-face customer experiences closeout stores off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price commercial ...

NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: D.Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? B.You finally located an item the customer asked for a while...

NRF Certificate Test Questions and Answers 100% Verified which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services b. products which of the following is a standard term that describes the audience of retail stores - that is, the peop...

NRF Certificate Test Questions and Answers Already Passed which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services b. products which of the following is a standard term that describes the audience of retail stores - that is, the peo...

NRF Customer Service 100 questions with verified solutions When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Mov...

NRF Customer Service Questions and Answers 100% Pass Benefits Advantages or rewards of product features Closed Ended Question Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can? Customer Service The acting of taking care of the customer's nee...

NRF Customer Service Study Guide part 2 Latest 2023 Rated A+ Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system • C...

NRF Retail Industry Fundamentals Exam (2022/2023) Already Passed A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called corporation In the retail product cycle, what step comes after distribution and products? selling What item i...

NRF Exam 3 Questions and Answers with Verified Solutions What do you need to consider when communicating with a customer? Needs & Interests Examples of Non-Verbal Communication Body Lanuage, Eye Contact, Voice/Tone, Handmotions, How close your standing Example of Compnay Policies Attendance, Dress...

NRF Customer Service Study Guide Part 3 (2022/2023) Rated A+ Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing som...

NRF Exam 2 Questions and Answers Graded A Who is the most important person in a retail transaction? Customer The overall impression someone gets of a busniess or product. Company or Product Brand Uinque way employes interact with each other and customers Company Culture Things that can happen as...

NRF Customer Service Study Guide Part 1 Latest 2023 Already Passed A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the...

PYC National Retail Federation Study Guide (2022/2023) Rated A+ Assessing Customer Needs Assist customer with finding the right match Customer Service Learning about products and services, Assessing customer needs, Educating your customer about products, and Meeting customer needs and providing ong...

NRF Customer Service and Sales (2022/2023) Part 1 active listening the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services available services for specific product purchases that customers can opt for (Payment options, p...