supervision in the Hospitality industry final exam review Questions and Answers

What is the industry term used to describe the sum of prices paid by a business's customers? Ans- total revenues Historically, what concept have hospitality managers chiefly used to calculate their selling prices? Ans- costs What is an algebraic equivalent of the formula: Sales = Costs + Pr...

Which of the following statements regarding a building's initial construction and ongoing maintenance costs is true? Ans- The more a building costs initially to construct, the more it generally costs to maintain it Maintenance that includes preparing equipment for changes in the seasons is ...

hospitality facility Ans- creates a visible, marketable identity for its products by the style of signage; a distinctive color scheme used in interior or exterior design; and the characteristic appearance of the building itself Property operation and Maintenance (POM) and Utilities Ans- the t...

CH1 What is true about available resources within hospitality? Ans- pg.8 limited in supply Therefore, must determine the best way to use available resources to reach organizational goals ch1 Supervisors must decide how best to use available resources to reach their goals because all resources...

What is the name of the refuge for the poor in Burgundy, France that is where the term hospitality originated? Ans- Hospices de Beaune Ninkasi was the ancient Sumarian Goddess of what? Ans- Goddess of brewing What group was responsible for brewing beer in ancient times? Ans- The Sumerians Wh...

What are the THREE characteristics of the hospitality industry that make it dynamic and challenging? Ans- Intangibility- No Test Drive Inseparability- Production and consumption Perishability- Cannot sell tomorrow What is the difference between demographics and psychographics? Ans- Demograph...

Theory X 1950s - 1960s Ans- 1. They have an inborn dislike of work and will avoid it as much as possible. 2. They must be "coerced, controlled, directed, and threatened with punishment" to get the work done. 3. They prefer to be led, avoid responsibility, lack ambition, and want security ab...

Primary focus of a supervisors job Ans- Directing Division of labor versus unity of command Ans- Division on Labor - Employees should specialize in work tasks. Unity of command - each employee should only have one boss Formal authority Ans- Comes from the position a person holds in the organiz...