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HRM2605 Study Notes- summary Human resources management for Line Managers
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lOMoARcPSD|4339232HRM2605-study notes - Summary Human
Resource Management for Line Managers
Human Resource Management for Line Managers (University of South
Africa)
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Section 2 - Finding and Placing Qualified Workers
Study Unit 4 - Strategic HR Planning and Research
4.1 Types of HR Planning
The company can choose whether it wants to be proactive or reactive.
Organisations can make a decision regarding the breadth of the planning.
The formality of the plan. the company decision here can be the formal or informal route. Informal route - the
planning is done in the heads of managers and HR staff. In the formalised approach, the plan is clearly spelled out in
writing and backed up by supporting documentation and data.
o Craft has identified the following possible types of linkages:
Input linkages. Here HR information is made available either before or during the strategic
planning process. This can take place through a specialised HR unit doing scanning or through
specialised Committee of HR personnel.
Decision inclusion linkages. Here HR personnel are either directly or indirectly involved in the
strategic planning process of the company.
Review and reaction linkages. Here HR personnel can respond to a proposed or final strategic
plan. The plan may be reviewed from an HR flexibility (can the necessary manpower be obtained?)
and desirability (will there be a strike?) viewpoint or they may even have sign-off authority.
4.2 Planning Horizon
Short range Objectives = < 1 year & objectives are specific
Intermediate objectives = 2 – 4 years & Objectives are specific
Long range objectives = 5 - 15 years & objectives are General
4.3 Strategy-linked HRP
Strategic HR Planning The process through which company goals as put forth in mission statements and company
plans are translated into HR objectives to ensure that the company s neither over nor understaffed, that employees
with the appropriate talents, skills and desire are available to carry out their tasks in he right jobs at the right times.
4.4 Who is responsible for SHRP?
Main responsibility lies with HR Managers, should not be done in isolation but with line managers
o HR managers must be knowledgeable about company – enable them to analyse, collect data, develop plans
& programmes and ask questions that relate to the company mission and goals
o HR professional to demonstrate competence & expertise to line managers
o Developing linkages between HR planning & strategic company planning as process over time.
4.5 Why Is SHRP so Important
Strategic change refers to major transformations in the structure, size or functioning of an organisation for the
purpose of achieving strategic objectives.
4.6 Elements of SHRP
HR Objectives – objectives for change sate what is to be achieved with regard to the firm's human resources.
Objectives may be stated in both quantitative and qualitative terms: when specifying objectives it is important
to also indicate who is responsible for making the needed changes.
HR Plans – can be thought of as blueprints for action. They specify who needs to do what, when, where & how
4.7 Steps In the SHRP Process
Step 1 : Situation analysis
o Monitor and assess the company mission & core business
o Conduct environment scanning to gather info about trend and anticipated developments in external
& internal environments
Step 2 : HR Demand analysis
o The determination of total manpower requirements of company
o Types, skills &location of employees must be determined
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o Analyse past trends & productivity then linking company plans to productivity levels and projecting
future needs
Step 3 : HR Supply analysis
o Entails evaluation of future supply of labour (internal &
external) Step 4 : Strategy Development
Step 5 : Succession Planning – the process of identifying a longer-term plan for the orderly replacement of
key employees
4.8 Common pitfalls in SHRP
The Identity Crisis – HR planners must develop strong sense of mission (direction) or their existence might
be challenged
Top Management Support – it must have the full support of management, not always forthcoming. Size
of effort – programmes fail in beginning due to complex start, better to start with basic
Coordination with Other Functions – process must be coordinated with other management & HR functions
Integration with Company plan – HR plans must be derived company plan. isolation plans will not work
Non-involvement of operating Managers – coordinated efforts between Operating managers & HR staff if
not done designed / formulated plans will not be implemented by line managers
The technique trap – companies must decide on purpose of activity and obtain/use techniques most suited to
particular need
4.9 HR research
HR Research is the collection & investigation of facts related to HR problems in order to eliminate/reduce those problems
Specific uses of HR Research:
Measurement & evaluation of present conditions
Prediction of condition, events & behavioural problems
Evaluation of current policies /programs/activities
Discovery of rational bases for revising current policies/ programs/activities
Appraisal of proposed policies/ programs/activities
Types of research:
Basic (pure research) – done to advance knowledge in particular field or to gather info on given subject
e.g universities, consultants, private – and non-profit institutions
Applied – is done to solve a particular problem, its results might be put to immediate use
The researchers:
Government – many government departments Labour & Human Science Research Counsel (HSRC)
Private organisations – Deloitte& KPMG
Universities –
Business Firms – on going research responsibilities of HR staff include:
o Evaluating T&D programmes
o Conducting periodic wage and salary surveys
o Predicting future HR staffing requirements
o Conducting surveys of employee attitudes
o Performing studies of employee productivity
o Validating selection & testing instructions
o Requests from other departments
Investigation of extreme high employee grievances in particular department
A programme to reduce absenteeism among clerical personnel
Evaluation of changes in a labour-management agreement that may affect productivity
Develop special performance appraisal method for sales personnel
HR Research publications – it's the most practical & expedient way for HR professionals to keep on top of the research is
by regularly a selected group of HR journals & magazines, or subscribing to electronic bulletin boards via the internet
4.10 Research techniques –
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Important for 2 reasons:
1. The appropriate research technique must be applied to the issue at question as inappropriate techniques
may seriously affect the validity and usefulness
2. A broad knowledge of techniques is needed to read and understand the studies reported by other employers
and researchers
Surveys – employees survey most widely used technique e.g wage- & job satisfaction survey (aka attitude or
morale survey)
o Job satisfaction survey – linked with absenteeism & turn around studies.
Factors contributing to good job satisfaction:
The job itself – the kind of work performed & freedom to determine how work is done Co-
worker relations – the extend of acceptance , friendliness and support by fellow
workers
Good supervision – the perceived attributes of a good supervisor
Opportunity to grow – the chance to develop new skills and climbing the corporate ladder
Factors contributing to negative job satisfaction
Poor supervision – insensitive , incompetent & uncaring supervisors
Interpersonal conflicts – interpersonal conflicts, lack of teamwork unfriendliness
Poor work environment – dirty, noisy, unsafe or unhealthy factors
Poor pay – low, uncompetitive pay
o Specific-use questionnaire – focus on a particular problem or issue, are generally custom-made by members
of Hr staff or outside consultant. Site-specific / specific-use questions are often added to another for more
general use
o Survey Administration - steps to be considered:
Objective – management must identify the objectives of survey
Top Management Commitment – must be willing to share and discuss outcomes with employees
Survey development – developed either internal or external. External is more acceptable
Announcing the Survey – different opinion on this, analyse locally
Implementation – important considerations:
Allow for sufficient time to complete
Rollout survey to all employees at same time
Administer the survey on company premises
Analysis – results can reflect total organisational results in comparison to individual groups.
Feedback – results should be communicated. Most effective is face-to-face
Follow-up – important to ensure good relationships maintained and implemented actions
Caution – results gain meaning by virtue of relevant comparison. Appropriate questions to be selected
Exit interviews: done when persons leaves company voluntary, valuable source of information regarding reason for
leaving, perceptions of supervisor, salary, benefits, training & opportunities of advancement. Must be done by HR
and not direct supervisor
Historical Study – HR researchers track data over time and helps them gain greater insight into Human
Behaviour Controlled Experiments
o Define the problem
o Evaluate alternatives & select alternatives
o State the hypothesis
o Select experimental & controls Groups
o Measure experimental & Control Groups prior to experiment
o Conduct experiment
o Measure experimental & Control Groups after to experiment
o Analyse Data, Draw Conclusion, report results
4.11 Human resource information systems (HRIS) – most important factors are timely, accurate & relevant HR
information
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