Exam (elaborations)

Test Bank for Operations and Supply Chain Management, 2nd Edition

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Course
Physiology

Institution
University Of Toronto (U Of T )

Test Bank for Operations and Supply Chain Management, 2nd Edition 1. Preproduction services of a value chain include warranty and claim services. a. True b. False ANSWER: False 2. If the value ratio for a good or service is high, the good or service is perceived favorably by customers. a. Tru...

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Uploaded on February 10, 2022
Number of pages 9
Written in 2021/2022
Type Exam (elaborations)
Contains Questions & answers

2nd edition
2nd editiontest
test bank for operations and supply chain management
test bank for operations and supply chain management
2nd editiontest bank for operations and supply chain management

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Test Bank for Operations and Supply Chain
Management, 2nd Edition, David Alan Collier
James R. Evans

Page 1

, 1. Preproduction services of a value chain include warranty and claim services.
a. True
b. False
ANSWER: False

2. If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
a. True
b. False
ANSWER: True

3. A pair of running shoes is an example of a durable good.
a. True
b. False
ANSWER: False

4. The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.
a. True
b. False
ANSWER: True

5. Vehicles, furniture, and dishwashers are examples of nondurable goods.
a. True
b. False
ANSWER: False

6. The higher the customer participation in service processes, the more certainty a firm has with respect to service time
and capacity.
a. True
b. False
ANSWER: False

7. A process invariably resides within a department or traditional management function.
a. True
b. False
ANSWER: False

8. Proportional increases or decreases in the perceived benefits and the price of a product result in no net change in the
value of the product.
a. True
b. False
ANSWER: True

9. A gracious welcome by an employee at the hotel check-in counter is an example of:
a. social sustainability.
b. predictive analytics.
c. a service blueprint.
d. a moment of truth.
Page 2

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Exam (elaborations)

Test Bank for Operations and Supply Chain Management, 2nd Edition

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