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Summary Casper
Note for Casper Nursing
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Open statement: Before making any decision, first, I remain objective,non judgemental, and not jump into any premature conclusion.
- However, if this were to happen, I would try my best to help them
without compromising the policy of the workplace.
- Gathering all information regarding this situation
- Approaching this person privately with a non confrontational
manner
- If … then… (go from best scenario to worst case)
- Therefore, I’m empathetic with person situation
Video prompt:
Your role:
Type of scenario
Those involved
Most pressing issue
Personal experience:
Time that I had a conflict
Time that I had to be a leader
Time that I worked in a team
Ethical question:
- Whenever we get the ethical dilemma, state both sides
EX: I understand that Cindy really needs this medication for her mother
and that she can’t afford it. I am empathetic to her situation and would
love to help, but before I act, I need to remember that I do not have the
authority to steal from the pharmacy
EX: There are multiple concerns and parties that must be considered
and balanced; both sides’ needs are taken into
consideration.Establishing this balance.
- Do not harm your employers
EX: when you’re on a shift and someone offers you to do something that
would damage the store reputation or your manager. You always kind of
,want to go ahead and find the compromise that stays away from
damaging your employee. This is not something desirable
- Always show empathy
EX: A lot of situations you’re going to be in between a rock and a hard
place regarding someone asking for something and they'll give you a
very convincing back story. Even when helping them is not the best
thing,always make sure that you’re empathetic. You do have heart and
that you would be trying your best to help the person as much as
possible within the confines of what the situation is laid out.
EX: sympathizing with the person’s dilemma. Appreciation for the
person’s patience.
- Always follow the law
EX: do not try to do anything illegal.
- Always try to get help from someone
EX: try to recruit a manager or someone more senior than you. Always
try to work together with someone else in the general environment.
- Do not give a final say on matters as the information provided may
be partial, or even incorrect.
EX: Showing a bit of skepticism toward the prompt ensures you don’t act
prematurely or based only on assumption. Suggesting that additional
information-gathering is likely required will highlight your ability to
question assumptions, to be mature in your reflection on the issues, and
to seek out additional perspective, resources, or sources of knowledge.
- Indicate a later follow-up to ensure the situation is truly resolved
and/ pr to ensure the same issue doesn’t arise in the future
Type of question:
1) Situational type question– asking how you would respond in such
a situation referring directly to the video, …
+ Questions of ethics/ competing priorities,... and what would
you do in this scenario?
● Identify pressing issues– mostly the well-being of
person, sometimes an organization
● Gather more information before making a conclusion or
action to verify and explore the situation
, ● Determine the person who is directly or indirectly
impacted by the action that you’re going to take.
● If-then statement to offer the solution
2) The policy based question – any question that will ask you about
things like current or potential policies in the fields that you’re
pursuing.
1. acknowledge both sides of the story
2. provide examples of why both sides of the story can be
backed up
3. provide your stance or offer an alternative solution that
can cause more benefit and less harm
Formula:
This is a difficult situation, which has pros and cons. The
pros include , which can ultimately cause . The cons include ,
which can ultimately cause . I suggest because this will have
a broader benefit, minimizing harm.
3) Personal questions – reflect your own life, experience through
certain topics.
+ Time you come into conflict with other
+ Disagreement you’ve had particularly with bosses.
+ Failed time/ Succeeded time/ Accomplished time
4)General question/ethical formula:
1.problem identification - nonjudgemental
2. gather info - nonjudgemental approach to get clarification through
personal conversation
3. offer solutions - if/then
4. summary - by doing this/I would be able to do this
Formula:
Although this is the situation, I want to collect all the facts before making
a decision.
To clarify the situation, I will have a private, non-judgemental
conversation with xyz.
If all is well then I will continue to xyz
, If all is not completely well then I will moderately adjust my actions
accordingly
If all is completely not well then I will take an extreme approach
By getting clarification through private conversations and addressing the
situation according to the facts, I will be able to handle it in the most
appropriate, just, and respectful manner.
The primary problem is . The secondary problem is . I completely
understand that there are different sides to this situation, so I need to
find the correct way to address the situation. I will gather facts in a
private manner and at an appropriate time. As my relation to this person,
I care about their wellbeing and will help find solutions to resolve some
of their issues. I would decide to . Maybe there is something we do not
know about that is contributing to the problem? Allowing us to gather all
the facts will help us fully understand how to best support the situation in
a respectful and efficient manner.
5) Empathy question
1. show empathy for the situation
2. personal example that you can use to illustrate these points
3. what you learned from your personal experience
4. relate it to the future
Formula:
The difficult impact of the situation on their
wellbeing/autonomy/safety/quality of life.
I have personally experienced/witnessed similar difficulties with my
family/friends/community and it impacted their lives by xyz.
I learned the importance of physical/mental wellbeing
I will apply this lesson to the future by thoughtfully approaching these
situations, prioritizing respect for autonomy, health, and safety.
Fill in the blanks:
This situation can negatively impact their overall quality of life,
compromising their wellbeing, safety, and autonomy. I have personally
witnessed similar difficulties with my loved ones and it impacted their
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