Summary
Summary Operations Management for IBA
- Course
- Institution
- Book
This is the complete summary of Operations Management for IBA. The lectures / what the teacher said / the textbook is summarized fully.
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
More summaries for
-
Samenvatting voor Business Operations and Processes (BOP) UvA
-
Samenvatting Operations Management
-
Pearson BTEC Business
1 review
By: majedalkharboush88 • 1 year ago
Seller
Follow
laravandecamp
Reviews received
Content preview
Operations Management SummaryOperations management is the activity of managing the resources which are devoted to
the production and delivery of products and services.
ITO (Input-transformation-Output) Model – how to make a product or service
If we don’t understand how the process works (inputs, transformation and outputs), then
we won’t be able to see where we need to improve in the business, as then we don´t know
what the process is.
Inputs
• Transformed resources: materials (eggs, cream, sugar), information, ingredients
and customers
• Transforming resources: staff (operators, managers), facilities (factories,
machineries, tank), human baking, the cake, the oven, the pan
Transformation process
• Collecting order
• Cooking the cake
• Packaging
• Delivery vans
• Restaurant
• Tasting
• Catering
Outputs
• Produce the cake
• Deliver to customer
**** The ITO will be different if it is for the baking (production) of the sponge cake only,
and not for the whole company (as done above) as then it is like the tutorial, in which the
transformation process is the mixing, buying ingredients, freezing, packaging, inventory
management etc.
The main outcome of a production where a customer is the main outcome of a resource
(transformed resource): SERVICE
,Operations management uses resources to appropriately create outputs that fulfil defined
market requirements. But operations can be very different.
Goods vs Services
Characteristics of goods/products
• Tangible
• Production proceeds consumption - they can be stored
• Transformed resources – materials
Characteristics of services
• Intangible
• Production at the same time as consumption - cannot be stored
• Transformed resources – the customers
Spectrum of Products and Services
,Why do we need to know the spectrum of products and services? to see where the main
focus of the company should be
For example: Sponge Cake Producer. Where position it?
Pure products <________!!___________________________> Pure Services
A bit half way, but more towards the pure products side. Why? because aside from
cakes, they also have services (organising parties, catering, they have a restaurant, a
cafe, they deliver it to your house etc.) —> the services are mostly FACILITATING
SERVICES
Addition to the Spectrum of Products and Services
Facilitating products: Products that are produced by an operation to support its services,
e.g. reports prepared by a consultancy firm, receipts prepared at a shop.
Facilitating services: Services that are produced by an operation to support its products,
e.g. technical advice provided by an aluminium smelting firm
Process Hierarchy
Process is an arrangement of resources and activities that transform input into outputs that
satisfy customer needs. They are building blocks of all operations and they form an
internal network within an operation
3 Levels:
1. Flow between operations: the level of the supply network à ex: analysis of the
suppliers
2. Flow between processes: the level of the operation à ex: analysis of activities in
production plants; mixing, freezing, packaging, inventory management etc.
, 3. Flow between resources: the level of the process à ex: mixing process; testing,
handing over to packaging, checking availability of resources
The 4 V’s Typology of Operations
• Volume
• Variety
• Variation in demand
• Visibility
Volume
Definition: the level or rate of output from a process
Low volume = Local café, and High volume = KFC
Variety
Definition: the range of different products and services produced by a process
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller laravandecamp. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for CA$10.69. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75323 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now