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ServiceNow Certified System Administrator Exam 2021 QUESTIONS WITH VERIFIED ANSWERS
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ServiceNow Certified System Administrator Exam 2021 QUESTIONS WITH VERIFIED ANSWERS Application Platform-as-a-Service (PaaS) Correct Answer: The ServiceNow Platform operates on this type of model: cloud-based computing model which provides the infrastructure needed to develop, run, and manage a...

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  • September 17, 2022
  • 17
  • 2022/2023
  • Exam (elaborations)
  • Questions & answers

Subjects

  • employee
  • and customer
  • web ba
  • servicenow certified system administrator exam 2021 questions with verified answers
  • servicenow certified system administrator
  • application platform as a service paas
  • it

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ServiceNow Certified System Administrator
Exam 2021 QUESTIONS WITH VERIFIED
ANSWERS

Application Platform-as-a-Service (PaaS) Correct Answer: The ServiceNow
Platform operates on this type of model: cloud-based computing model which
provides the infrastructure needed to develop, run, and manage applications

IT, employee, and customer Correct Answer: Now Platform digitizes
_________________ workflows

web-based UI build on top of a flexible table schema (single system record and
common data model) Correct Answer: Now Platform architecture

service availability, backups, and security Correct Answer: Now Platform
architecture aids with...

prebuilt libraries, tools, templates, scripts, and integrations Correct Answer:
ServiceNow features to help create applications

multi-instance, single system for enterprise, secure, compliant, and scalable
Correct Answer: SerivceNow Now Platform resides in the cloud, making it...

tenant; instance Correct Answer: other cloud platforms utilize multi-__________
architecture, whereas the Now Platform utilized multi-_________ architecture

redundancy; advanced high availability Correct Answer: _______________ helps
with AHA, which stands for ________________

web UI, mobile app, and Service Portal Correct Answer: Now Platform interfaces

users, groups, and roles comprise role-based access control Correct Answer:
RBAC

role Correct Answer: a collection of permissions in the Now Platform

,system administrator, specialized administrator, approvers, and ITIL Correct
Answer: OOTB base system roles

one-to-many Correct Answer: users have a __________________ relationship
with groups and roles

true Correct Answer: T or F: roles can contain other roles

true; self-service users Correct Answer: T or F: users can still log into ServiceNow
without any assigned role permissions

user authentication Correct Answer: first level of security applied when logging
into ServiceNow

local database, external SSO, LDAP, OAuth 2.0, digest token, MFA - TOTP
Correct Answer: ServiceNow methods of authentication

banner frame, application navigator, content frame Correct Answer: main screen
elements of Now Platform UI

user menu, help, global search, connect, system settings, and banner logo and text
Correct Answer: options in the banner frame of the Now Platform UI

navigation filter, all applications and modules, favorites, and history Correct
Answer: elements of the Application Navigator menu

list of records, forms, homepages, and dashboards Correct Answer: elements of
the Content Frame

true (e.g. drag to add to favorites) Correct Answer: T or F: you can drag and drop
items (e.g. breadcrumbs or records) within the Now Platform

any module with the name containing "service"; all modules and sections within
the Service Desk application Correct Answer: if you type "service" into the
navigation filter, you will see:

branding Correct Answer: Guided Setup can help orchestrate _______________
for your organization

, page header caption, browser tab title, upload company logo, background/ banner/
navigator images, colors, and text, and customize default system settings (e.g. data
and time formatting) Correct Answer: system configuration for branding your
instance's appearance

ITSM Guided Setup > Start > (options) OR System Properties > Basic
Configuration UI 16 Correct Answer: how to navigate to branding

task and cmdb_ci Correct Answer: ServiceNow core tables

records from tables; and records contain fields Correct Answer: lists display...

record; field Correct Answer: in a ServiceNow table, a row is a ___________ and
a column is a ____________

lists Correct Answer: _______ display a set of records from a table

filter, sort, and analyze data; manage records Correct Answer: benefits of lists and
filters in the Now Platform

List Title Menu (aka List Controls) Correct Answer: 3 line icon or right-clicking
on title bar, options include: view, filters, group by, show, refresh list, and create
favorite

breadcrumbs Correct Answer: you can trace ___________ to see what filter
conditions have been applied to your list; a set of filter conditions

green dot near gear icon (settings icon) Correct Answer: How can you tell if a list
view has been personalized?

List Column Context Menu Correct Answer: when you right click on the column
header in a list, you trigger the...

sort and filter, configure, update, import, export (e.g. bar or pie chart), create quick
reports Correct Answer: the List Column Context Menu allows you to...

not, equal, contains (wildcard), ends with text, starts with text, contains text
Correct Answer: OPPERAND DEFINITIONS:
! means
= means

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