ServiceNow Certified System Administrator Exam 2021/2022

Application Platform-as-a-Service (PaaS) The ServiceNow Platform operates on this type of model: cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications IT, employee, and customer Now Platform digitizes _________________ workflows web-based UI build on top of a flexible table schema (single system record and common data model) Now Platform architecture service availability, backups, and security Now Platform architecture aids with... prebuilt libraries, tools, templates, scripts, and integrations ServiceNow features to help create applications multi-instance, single system for enterprise, secure, compliant, and scalable SerivceNow Now Platform resides in the cloud, making it... tenant; instance other cloud platforms utilize multi-__________ architecture, whereas the Now Platform utilized multi-_________ architecture redundancy; advanced high availability _______________ helps with AHA, which stands for ________________ web UI, mobile app, and Service Portal Now Platform interfaces users, groups, and roles comprise role-based access control RBAC role a collection of permissions in the Now Platform system administrator, specialized administrator, approvers, and ITIL OOTB base system roles one-to-many users have a __________________ relationship with groups and roles true T or F: roles can contain other roles true; self-service users T or F: users can still log into ServiceNow without any assigned role permissions user authentication first level of security applied when logging into ServiceNow local database, external SSO, LDAP, OAuth 2.0, digest token, MFA - TOTP ServiceNow methods of authentication banner frame, application navigator, content frame main screen elements of Now Platform UI user menu, help, global search, connect, system settings, and banner logo and text options in the banner frame of the Now Platform UI navigation filter, all applications and modules, favorites, and history elements of the Application Navigator menu list of records, forms, homepages, and dashboards elements of the Content Frame true (e.g. drag to add to favorites) T or F: you can drag and drop items (e.g. breadcrumbs or records) within the Now Platform any module with the name containing "service"; all modules and sections within the Service Desk application if you type "service" into the navigation filter, you will see: branding Guided Setup can help orchestrate _______________ for your organization page header caption, browser tab title, upload company logo, background/ banner/ navigator images, colors, and text, and customize default system settings (e.g. data and time formatting) system configuration for branding your instance's appearance ITSM Guided Setup Start (options) OR System Properties Basic Configuration UI 16 how to navigate to branding task and cmdb_ci ServiceNow core tables records from tables; and records contain fields lists display... record; field in a ServiceNow table, a row is a ___________ and a column is a ____________ lists _______ display a set of records from a table filter, sort, and analyze data; manage records benefits of lists and filters in the Now Platform List Title Menu (aka List Controls) 3 line icon or right-clicking on title bar, options include: view, filters, group by, show, refresh list, and create favorite breadcrumbs you can trace ___________ to see what filter conditions have been applied to your list; a set of filter conditions green dot near gear icon (settings icon) How can you tell if a list view has been personalized? List Column Context Menu when you right click on the column header in a list, you trigger the... sort and filter, configure, update, import, export (e.g. bar or pie chart), create quick reports the List Column Context Menu allows you to... not, equal, contains (wildcard), ends with text, starts with text, contains text OPPERAND DEFINITIONS: ! means = means * means %text means text% means %text% means a funnel What does the filter icon look like? field, operator, and value filter specifications