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Chapter 11:1. Which of the following are the three major types of knowledge
management systems?
CRM, SCM, and CAD
COPs, ECM, and MIS
Enterprise-wide knowledge management systems, KWS, and intelligent
techniques
C o r r e c t a n s w e r .
MIS, DSS, and TPS
2. Specialized systems built for knowledge workers charged with
discovering and creating new knowledge for a company are called:
1. Knowledge Work Systems (KWS).
C o r r e c t a n s w e r .
2. wikis
3. Learning Management Systems (LMS).
4. enterprise-wide knowledge management systems.
3. Knowledge is "sticky" and not easily moved.
True
False
4. For a firm, organizational resources are unnecessary to transform
data into knowledge.
True
False
5. Apple's Siri application is an example of:
augmented reality.
AI.
neural networks.
5. intelligent agents.
6. Machine learning systems:
rely on expert systems to identify learning objectives.
use machines to master a body of knowledge.
find patterns in large data sets.
C o r r e c t a n s w e r .
simulate the neurons in human brains to find patterns.
, 7. Which of the following describes a difference between neural networks
and genetic algorithms?
Genetic algorithms are used to evaluate alternative solutions to problems,
whereas neural networks are used to discover patterns in data.
C o r r e c t a n s w e r .
Genetic algorithms are designed to work with small amounts of data, while
neural networks can handle large quantities of data.
Genetic algorithms are a type of knowledge discovery, while neural networks
are an intelligent technique.
Genetic algorithms are designed to process large amounts of information.
Machine learning
8. can improve their performance without explicit programming.
9. Neural networks and deep learning are loosely based on human
neurons
,
algorithms
that can be trained to classify objects into known
categories
based on data inputs. Deep learning uses multiple layers of neural networks to reveal
the underlying
patterns
in data, and in some limited cases identify patterns
without
human training.
10. Businesses today need to organize and manage both structured and semi-
structured knowledge assets. Structured knowledge is
explicit
knowledge that exists in
formal
documents as well as in formal rules that organizations derive by observing
experts
and their decision-making behaviors. But according to experts, at least
80
percent of an organization’s business content is
semi-structured
or
unstructured
—information in folders, messages, memos, proposals, emails, graphics, electronic
slide presentations, and even videos created in different formats and stored in
many locations.
,Chapter 12:
1. When there is no well-understood or agreed-on procedure for
making a decision, it is said to be:
semi-structured
6.
7. documented
8. unstructured
C o r r e c t a n s w e r .
9. undocumented
2. When there is no well-understood or agreed-on procedure for making a
decision, it is said to be:
semi-structured
documented
unstructured
C o r r e c t a n s w e r .
undocumented
3. Middle management face primarily semistructured decisions.
True
False
4. The design phase of decision making consists of discovering, identifying,
and understanding the problems occurring in the organization.
True
False
5. Which of the following BI tools or abilities has been driving the movement
toward "smart cities"?
Big data analytics
C o r r e c t a n s w e r .
Predictive analytics
OLAP
Chi-square analysis
6. Which of the following statements best describes the term business
intelligence?
The infrastructure for collecting, integrating, and analyzing business data
C o r r e c t a n s w e r .
The tools and techniques used to analyze and understand business data
Software developed exclusively for business management
, Information systems involved in business decision making
Dashboards scorecards
7. and are visual tools for presenting performance data in a BI
system.
8. Which of the following types of systems would be used to present senior
marketing executives with in-depth information about customer retention,
satisfaction, and quality performance?
DSS
ESS
C o r r e c t a n s w e r .
MIS
TPS
9. INTELLIGENCE consists of
discovering
, identifying, and understanding the
problems
occurring in the organization—
why
a problem exists,
where
, and
what
effects it is having on the firm.
10. The
balanced scorecard
is a framework for operationalizing a firm’s
strategic
plan by focusing on measurable outcomes on
four
dimensions of firm performance:
financial
, business process,
customer
and learning and growth.
Chapter 13:
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