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Class notes BUSI 1011 Management Ch. 9, ISBN: 9781119715061 CA$11.83
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  3. Lakehead University (LakeheadU )
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  5. Introduction To Management
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Class notes

Class notes BUSI 1011 Management Ch. 9, ISBN: 9781119715061
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Introduction to management ch.9. Includes why and how managers control, feedward/concurrent/feedback controls, internal and external controls, the control process, control tools and techniques, breakeven analysis

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  • February 9, 2023
  • 5
  • 2022/2023
  • Class notes
  • Dr. john kimberly
  • All classes

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Management Ch. 9
Control Processes and Systems

Why and How Managers Control
↳ Controlling - The process of measuring performance and taking action to ensure desired
results
● Has a positive and necessary role in the management process
● Ensures that the right things happen, in the right way, at the right time
● Benefit: Organizational learning (Ex. After-action review)




Feedforward Controls
↳ Employed before a work activity begins
↳ Ensures that:
● Objectives are clear
● Proper directions are established
● Right resources are available
↳ Goal is to solve problems before they occur

Concurrent Controls
↳ Focus on what happens during work process
↳ Monitor ongoing operations to make sure they are being done according to plan
↳ Goal is to solve problems as they
occur

Feedback Controls
↳ Take place after work is completed
↳ Focus on quality of end results
↳ Goal is to solve problems after they
occur and prevent future ones

, Internal and External Control
↳ Internal Control - Allows motivated individuals and groups to exercise self-discipline in
fulfilling job expectations
↳ External Control - Occurs through personal supervision and the use of formal
administrative systems
↳ Self-Control - Internal control that occurs through self-discipline in fulfilling work and
personal goals and responsibilities
↳ Bureaucratic Control - Influences behavior through authority, policies, procedures, job
descriptions, budgets, and day-to-day supervision
↳ Clan Control - Influences behavior through norms and expectations set by the
organization's culture
↳ Market Control - Influence of market competition on the behavior of organizations and
their members




The Control Process
Step 1. Establishing objectives and standards
● Output Standards - Measure performance results in terms of quantity, quality, cost,
time
● Input Standards - Measure effort in terms of amount of work expended in task
performance
Step 2. Measuring actual performance
● Goal is accurate measurement of actual performance results and/or performance
efforts
● Must identify significant differences between actual results and original plan
● Effective control requires measurement

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