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C720 Operations and Supply Chain Management Pre-Assessment Questions and answers, 100% Accurate.

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C720 Operations and Supply Chain Management Pre-Assessment Questions and answers, 100% Accurate. Conformance 1. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge th...

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  • February 25, 2023
  • 46
  • 2022/2023
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  • c720 operations and supply chain management pre assessment questions and answers
  • 100 accurate conformance 1 a company makes rulers that are designed to be 20 cm in length with allowance ±01 cm

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C720 Operations and Supply Chain
Management Pre-Assessment Questions
and answers, 100% Accurate.

Conformance

1. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.


If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the
length of the rulers?


Performance
Features
Conformance
Serviceability
Aesthetics

Durability

2. Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?


Performance
Reliability
Features
Durability

00:0801:30

Juran Institute's management theory

3. Which quality management philosophy assigns cost to quality, defines quality by how well a product
can be used for its intended purpose, and uses Pareto charts?

,1. Deming's 14 points for management
2. Juran Institute's management theory
3. Taguchi methods
4, Shewhart cycle
5. Crosby's "Quality Is Free"

Ishikawa's quality circle

4. Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause
analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control
to move together in improvement?


Six Sigma
Goldratt's theory of constraints
Deming's 14 points for management
Taguchi methods
Ishikawa's quality circle

Deming: Cease dependence on inspection to achieve quality. Eliminate the need for inspection. Build
quality into the product in the first place.

5. An employee at a company thinks the department could improve its performance metrics by
inspecting 100% of all finished product.


Which quality management philosophy would address this employee's opinion?


Deming: Cease dependence on inspection to achieve quality. Eliminate the need for inspection. Build
quality into the product in the first place.

1. Control charts to measure the time elapsed to completion


4. Run charts to chart output around the 14-day central tendency

6. A company sells garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing the installations in a
14-day period after the sale. The company will be penalized financially if it fails to achieve these

,objectives. The operations manager's daily responsibilities include contacting installers to expedite
orders and ensure deadlines are met.


Which two tools that should be used to measure installer performance?


Choose 2 answers
1. Control charts to measure the time elapsed to completion
2. Fishbone diagram to chart the method, material, machine, and manpower
3. Gantt chart to measure how much performance has improved
4. Run charts to chart output around the 14-day central tendency

Quality Function Deployment (QFD)

7. Which method can a company use to relate customer needs and expectations to specific design
characteristics?


Quality function deployment (QFD)

1. There should be no more than 3.4 defects per million products from a manufacturing company
statistically.

8. Six Sigma is adopted by a manufacturing company.


How can the company use Six Sigma to establish quality improvement?


1. There should be no more than 3.4 defects per million products from a manufacturing company
statistically.
2. There should be no more than 6.8 defects per million products from a manufacturing company
statistically.
3. There should be no more than 15% of defects per million products from a manufacturing company
statistically.
4. There should be no more than 10% of defects per million products from a manufacturing company
statistically.

, 1. A company tries to reduce variation in the quality of products it offers.


2. A company emphasizes the quality of suppliers because the quality of outputs are determined by the
quality of inputs.

9. Which two company practices reflect the guiding principles of Six Sigma?


Choose 2 answers
1. A company tries to reduce variation in the quality of products it offers. &


2. A company emphasizes the quality of suppliers because the quality of outputs are determined by the
quality of inputs.


3. A company emphasizes the variety of suppliers because the variety of outputs are determined by the
variety of inputs.


4. A company tries to reduce the variety in the kinds of products it offers.

4. Histogram

10. A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good,"
"average," and "bad."


If the retailer wants to know the annual frequency of each evaluation category, which tool should the
retailer use?


1. Pareto chart
2. Control chart
3. Scatter plot
4. Histogram

3. Scatter plot

11. A vice president of a major retailer is trying to reduce the wait time for customers in the checkout
line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and

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