Exam (elaborations)
APCO PST1 Study Guide (Latest Update 2023)
APCO PST1 Study Guide (Latest Update 2023)
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APCO PST1 Study Guide (Latest Update 2023)The term "PSAP" stands for "Public Safety Access Point" Correct Ans - FALSE
Professionalism is defined by who you are, what you do and how others
perceive you. Correct Ans - TRUE
Ethics involves an individual's personal, professional and organizational
rules of conduct. Correct Ans - TRUE
The operational relationship between telecommunicators, supervisors
and managers is defined by the PSAP's: Correct Ans - Chain of
Command
The three primary disciplines of public safety communications are law
enforcement communications, fire service communications and
emergency management communications. Correct Ans - FALSE
The term "vital services" defines the primary functions or tasks of public
safety communications systems. Correct Ans - TRUE
The vital services of a public safety communications system are to
provide communication between the PSAP and: Correct Ans - The public, agency
personnel, and other agencies
A process for supplying supplemental personnel, equipment or other
resources to assist other agencies in time of need is referred to as: Correct Ans -
Mutual Aid
A policy is a guide to action and a procedure is a guide to thinking. Correct Ans -
FALSE
The six components of the communications cycle are: Correct Ans - Sender, receiver
Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point and
listening for the rationale behind what is being said is the definition of: Correct Ans -
Active Listening
Physically signaling that you are listening is applying the listening
technique of: Correct Ans - B. Nonverbal attending
Because the telecommunicator cannot see callers on the phone,
, nonverbal communication plays no part in handling public safety calls for
service. Correct Ans - FALSE
A question that cannot be answered "yes" or "no" is referred to as an
open-ended question. Correct Ans - TRUE
Repeating in a short declarative statement the emotions or feelings the
speaker is communicating is applying the active listening technique of
paraphrasing. Correct Ans - FALSE
An observation is based on assumptions and an inference is based on
facts. Correct Ans - FALSE
As part of customer service, callers expect to talk to a professional, be
treated with courtesy and speak to a person who can solve their
problem. Correct Ans - TRUE
Quality Assurance programs in the PSAP include actions taken to
ensure that standards and procedures are met and followed. Correct Ans - TRUE
Emergency calls can only come in on emergency lines Correct Ans - FALSE
If a Telecommunicator can only get one piece of information from a
caller, it should be: Correct Ans - Where
Giving legal advice and/or personal opinions to callers is all part of a
telecommunicator's job. Correct Ans - FALSE
An accurate description of weapons is critical information for response
units. Correct Ans - TRUE
The telecommunicator should always verify the: Correct Ans - Incident location
The most important information the telecommunicator needs to receive
when processing wireless calls is: Correct Ans - Where (location)
Relying on memory during information gathering is a good way to get all
the details. Correct Ans - FALSE
The acronym "CYMBALS" is designed to assist telecommunicators when
taking: Correct Ans - Vehicle description
Persistently asking for the same information without changing the words
spoken is: Correct Ans - A technique used with hysterical callers
Guidecards provide questions for telecommunicators to use for obtaining
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