Exam (elaborations)
NCTI Excellence In Customer Service Questions with Complete Solutions
- Course
- Institution
NCTI Excellence In Customer Service Questions with Complete Solutions
[Show more]
Seller
Follow
StudySet
Reviews received
Content preview
NCTI Excellence In Customer ServiceQuestions with Complete Solutions
Which of the following devices were used to capture TV signals in the early days of
television? - Answer Antenna placed on the roof.
Why did cable companies implement microwave technology? - Answer To fill
vacant channel spaces with distant stations.
Basic, Premium, and digital video channel groups are examples of? - Answer
Tiers.
An example of possible product options available to customers in the future could
be? - Answer Access to a particular sports game where the customer only
pays for the viewing of that game.
Which of the following determine public right-of-ways and the purposes for which
they can be used? - Answer City or County government.
Which act ruled that cities could not regulate basic fees unless the city received
fewer than three over-the-air channels? - Answer The Cable Communications
Policy Act of 1984.
Which act adopted customer service standards for the industry and required cable
companies to document compliance? - Answer The Cable Communications
Policy Act of 1992
Which act ceased all full-power analog broadcasting by 2009 and low power
analog broadcasting by 2012? - Answer The Public Safety Act of 2005.
Which rule requires cable operators to black out a network show from a distant
station if the local affiliate plans to broadcast the same program? - Answer
Syndicated exclusivity rule
, Which rule requires a cable company to either carry all local broadcast channels or
pay a fee for carrying specific broadcast channels? - Answer Must-
carry/retransmission rules.
Which of the following is the primary video service offered by a cable system? -
Answer Basic service
Which of the following is referred to as a "movie" channel or "pay" channel? -
Answer Premium service
Which service represents the highest level of cable video services? - Answer
High-definition.
What allows the customer to view digital channels and access pay-per-view (PPV)
as well as video-on-demand (VOD) services? - Answer Set-top box
Which device simply converts the digital signal to analog for non-digital TVs? -
Answer Digital transport adapter
Which device allows customers to record programming that can be watched at a
later time? - Answer Digital video recorder (DVR).
Besides a smartphone, tablet, or laptop, what else connects to a wireless modem?
- Answer Smart Devices.
Which service is not affected by government surcharges and fees? - Answer
Voice over Internet protocol (VoIP).
Which VoIP services cannot be traced? - Answer 911 services.
Which service includes cameras, motion sensors, and smoke and/or carbon
monoxide detectors? - Answer Home security services.
Which of the following is referred to as satellite dishes due to its appearance
whose sole purpose is to receive programming signals transmitted via satellite? -
Answer Television receive-only (TVRO).
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller StudySet. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for CA$14.88. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
78462 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
Recently viewed by you
