Exam (elaborations)
USPS Postal Exam 421 SSA ACADEMY 2023 _ Questions & Answers
USPS Postal Exam 421 SSA ACADEMY 2023 _ Questions & Answers
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USPS Postal Exam 421 SSA ACADEMY 2023 _Questions & Answers
What is the IMM Correct Ans - International Mail Manual
How often is the Postal bulletin printed Correct Ans - Bi-weekly
What is undeclared HAZMAT Correct Ans - potentially hazardous material that has
NOT be deemed as such by the customer.
Can an SSA assist in sealing a REGISTERED parcel? Correct Ans - NO! An SSA can
not assist with the sealing of ANY item or parcel.
What are the 5 sections of the 1412? Correct Ans - Unit info/name
Stamp accountability
Receipts
Disbursements
Sig block
What is declared HAZMAT? Correct Ans - Hazardous materials that the customer
has declared.
The DMM is used for regulations, info and SOP for what type of mail? Correct Ans -
Domestic
What does PACT stand for? Correct Ans - Prevent All Cigarette Trafficking
Priority Mail includes what denomination of insurance? Correct Ans - $50
What is the Maximum weight for LFRB internationally? Correct Ans - 20 lbs
Whose face appears as the watermark on money orders? Correct Ans - Benjamin
Franklin
What is the minimum size for domestic 1st class letter? Correct Ans - 5" x 3.5"
x .007"
What is the maximum dutiable value for an item being shipped internationally with 1st
class mail services? Correct Ans - $400
Which form of identification is NOT accepted by USPS? Correct Ans - Social security
card
, Can a non-postal money order be used to PAY for products and services offered at USPS?
Correct Ans - YES
Can non-postal money orders be CASHED at USPS? Correct Ans - NO
What is the minimum amount of days that mail can be held? Correct Ans - 3
What is the maximum amount of days mail can be held? Correct Ans - 30
What helps measure retail performance? Correct Ans - RCE
POS
What must a Postal inspector obtain before inspection of a parcel? Correct Ans -
Federal search warrant
What are the 3 processing categories of parcels? Correct Ans - machinable
non-machinable
irregular
what is special handling? Correct Ans - Provides preferential processing during
transit but not during delivery.
What are the characteristics of a FLAT Correct Ans - Uniformly thick
flexible
square
Why is maintaining the sanctity of the mail one of the core responsivities of the Postal
Service Correct Ans - It instills customer confidence
What chart is used to calculate pricing for PME PM and retail ground? Correct Ans -
zone chart
What premium service is used for individuals or companies that have more mail each day
then the largest box will hold? Correct Ans - Caller service
What products are offered to provide the best value to the customer? Correct Ans -
premium products
You have a successful transaction when the SSA does what? Correct Ans - makes an
informed mutual decision with the customer on products or services.
what is the minimum amount of time a customer can use premium forwarding? Correct
Ans - 2 weeks
what is the maximum amount of time that a customer can use premium forwarding?
Correct Ans - 12 months
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