NURS 212 MIDTERM EXAM QUESTIONS AND ANSWERS

NURS 212 MIDTERM EXAM QUESTIONS AND ANSWERS Factors that influence communication - ANSWER internal factors (specific to nurse) external factors client factors internal factors - ANSWER liking others (pts need to feel accepted) empathy (recognizing pts feelings w/o criticism) ability to listen self-awareness (understand your personal biases before an interview) external factors - ANSWER Ensure privacy Refuse interruptions Comfortable room temp Good lighting Remove distractions Physical environment (quiet and equal status seating) Avoid standing over pt in bedrest and maintain eye contact Sit 4-5 ft away from pt Dress Note-taking (don't be excessive) Electronic health record client factors - ANSWER age culture health state other 3 phases of interview - ANSWER introductory phase working phase termination phase introductory phase - ANSWER introducing the interview -always begin by identifying your patient by name and yourself using your first name, last name, and title working phase - ANSWER collecting info, start with the least offensive questions open-ended questions termination phase - ANSWER sum up what the pt said - positive aspects -any health problems that have been identified -any plans of action -an explanation of subsequent physical examination -after summary, ask pt if they have any q's or concerns Communication: roles - ANSWER sender receiver need awareness of roles and context of exchange