Exam (elaborations)
USPS Exam 421 Window Clerk: Practice Questions & Answers
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- USPS 421 Window Clerk
USPS Exam 421 Window Clerk: Practice Questions & Answers
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USPS Exam 421 Window Clerk PracticeQuestions & Answers
USPS Mission - ✔️ Provide, trusted, affordable, universal
24-Hour Clock - ✔️ Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
Delivery Methods - ✔️ Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
APC - ✔️ Automated Postal Centers
Automated Postal Centers - ✔️ Self-serve kiosks, commercial retail outlets,
banks, ATMs.
Mail Arrival Profile - ✔️ Determines operational startup & staffing.
CET - ✔️ Critical Entry Time
Clearance Time - ✔️ Mail is cleared for dispatch.
18:00 - ✔️ Carriers in from street.
20:00 - ✔️ 80% of collection mail should be cancelled at the P&DC.
23:00 - ✔️ Out of primary processing.
24:00 - ✔️ Secondary Operations Complete
04:00-09:00 - ✔️ Distribute to DDC/DDU
07:00 - ✔️ 100% of DPS 2nd pass complete.
,Core Responsibility - ✔️ Security, Sanctity, Preserve, Protect - Instills
customer confidence, projects positive public image, maintains competitive
advantage, protects privacy.
PolicyNet - ✔️ Online resource to find handbooks, manuals, publications.
Directives - ✔️ Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
DMM - ✔️ Domestic Mail Manual
Domestic Mail Manual - ✔️ DMM - Policies, procedures and regulatins for
domestic mail. Information on extra services, postage prices, mail classes.
IMM - ✔️ International Mail Manual
International Mail Manual - ✔️ IMM - Mailing conditions for each country,
also includes a list of countries.
ASM - ✔️ Adminstrative Support Manual
Administrative Support Manual - ✔️ Policies, procedures for adminstrative
and support functions. Information covering audits, investigations,
communication, facilities, equipment and privacy.
POM - ✔️ Postal Operations Manual
Postal Operations Manual - ✔️ Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing,
transportation, delivery, vehical operation.
ELM - ✔️ Employee & Labor Relations Manual
Employee & Labor Relations Manual - ✔️ Personnel policies and
regulations. Employee placement, pay, benefits, training, health and
environment, labor relations.
F101 - ✔️ Field Accounting Procedures
,AS or MS - ✔️ Handbook ID for Administrative Support Manual (ASM)
DM - ✔️ Handbook ID for Domestic Mail Manual (DMM)
EL or P - ✔️ Handbook ID for Employee & Labor Relations Manual (ELM)
M - ✔️ Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
PO - ✔️ Handbook ID for Postal Operations Manual (POM)
Publications - ✔️ Primarily for public, marketing and mail guidelines.
Postal Bulletin - ✔️ Official source of updates and amendments to current
directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms - ✔️ Can be searched by title or number. Website also
provides links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 - ✔️ Information regarding directives and forms catalog.
#1 Business Goal - ✔️ Strengthening customer relationship.
Value, Exceptional Service, Reliability - ✔️ Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship - ✔️ Positive attitude, Listening,
Communication, Adapting to change, Knowledge of products, Soliciting
customer feedback.
What the postal service offers - ✔️ Better value, presence in every
community, USPS.com, competitive pricing incentives.
Shipping Services - ✔️ Priority, Express, Parcel Select, Parcel Return
Service, International Mail
Parcel Select - ✔️ Entry points at DDU, SCF, NDC. Optional hold for pickup.
Pricing and volume incentives.
, Parcel Return Service - ✔️ Consumer return merchandise.
International Mail - ✔️ Service to over 180 countries. Includes FC, GXG, PM,
PMEI.
GXG - ✔️ Global Express Guaranteed
Global Express Guaranteed - ✔️ 1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional
up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - ✔️ 1-3 day delivery. Includes tracking. Up to $50 insurance.
Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus
girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - ✔️ 1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance,
delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee.
Premier Service of USPS.
Mailing Services - ✔️ First Class, Periodicals, Standard, Package Services
First Class - ✔️ Up to 13 oz, 2-3 day delivery.
Periodicals - ✔️ Newspapers, magazines, journals, newsletters.
Standard - ✔️ Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as
large/small gifts. Retail only.
Media - ✔️ Educations materials: Books, film, manuscripts, CD, DVD
Library - ✔️ To/from libraries, schools
Bound Printed Matter - ✔️ Permanently bound: catalogs, phone books.
BMEU
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