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Bates Chapter 3, Top Exam Questions and answers, 100% Accurate. Verified. Active Listening - -the process of closely attending to what the patient is communicating, being aware of the patient's emotional state, and using verbal and nonverbal skills to encourage the speaker to continue and expa...

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  • August 8, 2023
  • 6
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers
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Bates Chapter 3, Top Exam Questions
and answers, 100% Accurate. Verified.

Active Listening - ✔✔-the process of closely attending to what the patient is communicating, being
aware of the patient's emotional state, and using verbal and nonverbal skills to encourage the speaker
to continue and expand upon important concerns.



Empathy - ✔✔-the capacity of the clinician to identify with the patient and feel the patient's pain as the
clinician's own. This is vital to patient rapport and healing. You must be able to recognize the patient's
feelings even if they do not explicitly state them.



Fundamentals of Interviewing - ✔✔--questioning should go from general to specific

-avoid leading questions, ask more neutral ones

-offer multiple choice answers when patients seem unable to describe something



The 3 steps for sequence and context of the interview: - ✔✔-1. Preparation: review the medical record,
set goals for the interview, review clinical behavior and appearance, adjust the environment.

2. Sequence of the interview: greet pt and establish rapport, establish agenda, invite pt's story, identify
and respond to emotional cues, expand and clarify the story, generate and test diagnostic hypotheses,
share treatment plan.

3. Cultural context of the interview: demonstrate cultural humility.



Disease - ✔✔-explanation that the clinician brings to the symptoms, it is how the clinician organizes
what he or she learns from the patient that leads to clinical diagnosis.



Illness - ✔✔-How the patient experiences all aspects of the disease, including effects on relationships,
function, and sense of well being.



Exploring the Patient's Perspective on Illness (FIFE) - ✔✔--the patient's Feelings about the problem

-the patient's Ideas about the nature and cause of the problem

, -the effect of the problem on the pt's life and Function

-patient's Expectations f the disease, clinician, or health care, often based on prior experience.



What percentage of patients show significant levels of anxiety/depression in primary care practices? -
✔✔-30-40%



In how many visits do patients withhold their true concerns (although they may offer clues)? - ✔✔-75%



Responding to emotional cues (NURes) - ✔✔--Naming "that sounds like a scary experience"

-Understanding/legitimization "it's understandable that you feel that way"

-Respecting "you've done better than most people would with this"



Seven attributes of a symptom (OPQRST) - ✔✔-Onset, Palliative/provoking factors, Quality, Radiation,
Site, and Timing



The big four lifestyle habits - ✔✔-smoking, excessive drinking, lack of exercise, unhealthy diet



Cultural Competence - ✔✔-a set of attitudes, skills, behaviors, and policies that enable organizations
and staff to work effectively in cross cultural situations.



Cultural Humility - ✔✔-a process that requires humility as individuals continually engage in self
reflection and self critique as life long learners and reflective practitioners; in this scenario ask to learn
more about a culture you are unfamiliar with.



Values - ✔✔-standards we use to measure our own and others' beliefs and behaviors.



Biases - ✔✔-the attitudes or feelings that we attach to perceived differences.



Guidelines for working with an interpreter (INTERPRET) - ✔✔-I: introductions to all individuals in the
room

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