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Understanding And Managing Organizational Behavior 6th Edition by Jennifer M. George - Test Bank

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Organizational Behavior - Test Bank

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Organizational Behavior - Test Bank

Understanding and Managing Organizational Behavior, 6e (George/Jones) Chapter 3 Work Values, Attitudes, and Moods and Emotions 1) A person's thoughts and feelings about the meaning and nature of work itself are called values. Answer: TRUE Diff: 1 Page Ref: 67 Topic: Values, Attitude...

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understanding and managing organizational behavior

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,Understanding and Managing Organizational Behavior, 6e (George/Jones)
Chapter 1 Introduction to Organizational Behavior

1) The quality of the goods that an organization produces is the product of the behaviors and
performance of its workers.
Answer: TRUE
Diff: 2 Page Ref: 4
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.

2) The principles of organizational behavior do not apply to people who volunteer to work in
nonprofit or charitable organizations.
Answer: FALSE
Explanation: Volunteers also benefit from principles of organizational behavior and often attend
training classes.
Diff: 2 Page Ref: 5
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.

3) The guidelines for both managers and workers produced by the study of organizational
behavior are a replacement for intuition and common sense.
Answer: TRUE
Diff: 2 Page Ref: 5, 6
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.

4) Only top-level managers can make decisions about the workplace behavior that is required to
meet an organization's goals.
Answer: FALSE
Explanation: Employees at all levels in an organization make decisions about how to behave and
work with other people to achieve organizational goals.
Diff: 2 Page Ref: 4-5
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Appreciate why the study of organizational behavior improves a person's ability to
understand and respond to events that take place in a work setting.

1
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

,5) The study of organizational behavior takes place at many different levels of analysis,
including the individual level, the group level, and the division level.
Answer: FALSE
Explanation: The study of organizational behavior takes place at the following levels:
individual, group, and organization.
Diff: 2 Page Ref: 6
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Differentiate between the three levels at which organizational behavior is examined.

6) A team is a group in which members work together intensively to achieve a common group
goal.
Answer: TRUE
Diff: 2 Page Ref: 7
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Differentiate between the three levels at which organizational behavior is examined.

7) Organizational culture seldom shapes the attitudes and behaviors of people and groups within
an organization.
Answer: FALSE
Explanation: Organizational culture shapes and controls the attitudes and behaviors of people
and groups within an organization and influences their desire to work toward achieving
organizational goals.
Diff: 3 Page Ref: 7
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Differentiate between the three levels at which organizational behavior is examined.

8) Characteristics of the organization as a whole have little or no effect on the behavior of
individuals and groups.
Answer: FALSE
Explanation: An organization's structure controls how people and groups cooperate and interact
to achieve organizational goals.
Diff: 2 Page Ref: 7
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Differentiate between the three levels at which organizational behavior is examined.

2
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

, 9) The four principal functions of management are planning, organizing, budgeting, and
controlling.
Answer: FALSE
Explanation: The four principal functions of management are planning, organizing, leading, and
controlling.
Diff: 1 Page Ref: 9
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.

10) Top managers use planning to establish organizational strategy; that is, they decide how best
to allocate and use resources to achieve organizational goals.
Answer: TRUE
Diff: 2 Page Ref: 9
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.

11) The way managers lead employees is changing as millions work in self-managed teams.
Answer: TRUE
Diff: 1 Page Ref: 10
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.

12) Organizing involves grouping workers into groups, teams, or departments according to the
kinds of tasks they perform.
Answer: TRUE
Diff: 1 Page Ref: 10
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.

13) A manager giving direct commands to subordinates is acting in Mintzberg's figurehead role.
Answer: FALSE
Explanation: A manager giving direct commands is acting in Mintzberg's leader role.
Diff: 2 Page Ref: 12, Exhibit 1.5
Topic: What Is Organizational Behavior?
Skill: conceptual
Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.

3
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

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