Exam (elaborations)
HDI Desktop Advanced Support Technician (HDI-DAST) Questions and Answers(A+ Solution guide)
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Service Management Systems - 1. Incident and service request tracking, 2. Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management Systems - Service Transition (ITIL) -Builds, tests, and prepares services for transition to live operations. Service Operation (ITIL) - Delivers...
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