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Module 1, 2, 3, 4: Customer Service questions and answers 100% guaranteed success.
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Module 1, 2, 3, 4: Customer Service questions and answers 100% guaranteed success. c - correct answers.Offering something of value to obtain a desired object in return is called _____. a. the return process b. the offer process c. the exchange process d. the value proce...

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Document information

  • October 11, 2023
  • 12
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

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  • module 1 2 3 4 customer service questions

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  • Module 1, 2, 3, 4: Customer Service
  • Module 1, 2, 3, 4: Customer Service

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Module 1, 2, 3, 4: Customer Service questions and answers 100% guaranteed success. c - correct answers.Offering something o f value to obtain a desired object in return is called _____. a. the return process b. the offer process c. the exchange process d. the value process f - correct answers.True or false: A customer service worker is expected to be fully trained before as suming their duties at a new place of employment. d - correct answers.Products and services become more like commodities when it is so easy for customers to _____. a. buy everything based solely on the company's reputation b. buy everything they want onl ine c. buy everything from one company d. compare prices and buy on price alone t - correct answers.True or false: A customer service worker may work from a manual that provides solutions to problems b - correct answers.Effective communication, good in terpersonal abilities, and _____ are basic qualifications to become a customer service worker. a. previous sales or marketing experience b. fundamental computer and telephone skills c. previous experience using live chat d. specialized product knowledge b - correct answers.All of the following are part of the customer service skillset for a customer service worker except _____. a. representing the company well to ensure good business standing b. analyzing problems and researching answers c. handling prob lems with patience, understanding, and politeness d. demonstrating a friendly, professional demeano t - correct answers.True or false: Most customer service workers have a high school diploma. d - correct answers.An organization that knows a great deal a bout the characteristics, values, interests, and behaviors of its customers is taking a(n) _____ approach. a. exact science b. customer -positive c. customer satisfaction d. consumer -oriented a - correct answers.Which of the following CSW skillsets ensure s that a company is represented well and maintains a good ongoing business standing? a. customer service b. professional c. communication d. problem -solving b - correct answers.Using _____ is an approach to let customers solve each other's problems. a. customer service professionals b. the Internet c. customer service specialists d. the help line b - correct answers.It can cost _____ as much to attract a new customer as it costs to keep an old one. a. three times b. five times c. twice d. one -half a - correct answers.Customer retention is usually the result of great customer service from _____ .

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