100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Module 1, 2, 3, 4: Customer Service questions and answers 100% guaranteed success. CA$15.31   Add to cart
Quickly navigate to
Preview
  2.  
  3. Module 1, 2, 3, 4: Customer Service
  4.  
  5. Module 1, 2, 3, 4: Customer Service

Exam (elaborations)

Module 1, 2, 3, 4: Customer Service questions and answers 100% guaranteed success.
 22 views  0 purchase
  • Course
  • Module 1, 2, 3, 4: Customer Service
  • Institution
  • Module 1, 2, 3, 4: Customer Service

Module 1, 2, 3, 4: Customer Service questions and answers 100% guaranteed success. c - correct answers.Offering something of value to obtain a desired object in return is called _____. a. the return process b. the offer process c. the exchange process d. the value proce...

[Show more]

Preview 2 out of 12  pages

Document information

  • October 11, 2023
  • 12
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

Subjects

  • module 1 2 3 4 customer service questions

Written for

  • Module 1, 2, 3, 4: Customer Service
  • Module 1, 2, 3, 4: Customer Service

Seller

avatar-seller
techgrades

Reviews received

Content preview

Module 1, 2, 3, 4: Customer Service questions and answers 100% guaranteed success. c - correct answers.Offering something o f value to obtain a desired object in return is called _____. a. the return process b. the offer process c. the exchange process d. the value process f - correct answers.True or false: A customer service worker is expected to be fully trained before as suming their duties at a new place of employment. d - correct answers.Products and services become more like commodities when it is so easy for customers to _____. a. buy everything based solely on the company's reputation b. buy everything they want onl ine c. buy everything from one company d. compare prices and buy on price alone t - correct answers.True or false: A customer service worker may work from a manual that provides solutions to problems b - correct answers.Effective communication, good in terpersonal abilities, and _____ are basic qualifications to become a customer service worker. a. previous sales or marketing experience b. fundamental computer and telephone skills c. previous experience using live chat d. specialized product knowledge b - correct answers.All of the following are part of the customer service skillset for a customer service worker except _____. a. representing the company well to ensure good business standing b. analyzing problems and researching answers c. handling prob lems with patience, understanding, and politeness d. demonstrating a friendly, professional demeano t - correct answers.True or false: Most customer service workers have a high school diploma. d - correct answers.An organization that knows a great deal a bout the characteristics, values, interests, and behaviors of its customers is taking a(n) _____ approach. a. exact science b. customer -positive c. customer satisfaction d. consumer -oriented a - correct answers.Which of the following CSW skillsets ensure s that a company is represented well and maintains a good ongoing business standing? a. customer service b. professional c. communication d. problem -solving b - correct answers.Using _____ is an approach to let customers solve each other's problems. a. customer service professionals b. the Internet c. customer service specialists d. the help line b - correct answers.It can cost _____ as much to attract a new customer as it costs to keep an old one. a. three times b. five times c. twice d. one -half a - correct answers.Customer retention is usually the result of great customer service from _____ .

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller techgrades. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$15.31. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

78600 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$15.31
  • (0)
  Add to cart