Exam (elaborations)

2023 Complete Solution Manual Operations Management 14th Edition Stevenson Management5th Canadian (Chapter 1-19)

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Complete Solution Manual Operations Managemen

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Complete Solution Manual Operations Managemen

2023 Complete Solution Manual Operations Management 14th Edition Stevenson Management5th Canadian (Chapter 1-19) Test Bank on Operations Management5th Canadian Edition by Stevenson et al. Chapter 01 1. As a service business, the operations management activities of an airline company have noth...

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Uploaded on November 8, 2023
Number of pages 1285
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2023 complete solution
2023 complete solution manual operations managemen
2023 complete solution manual

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2023 Complete Solution Manual Operations
Management 14th Edition Stevenson
Management5th Canadian (Chapter 1-19)

,Test Bank on Operations Management5th Canadian Edition by
Stevenson et al.

Chapter 01

1. As a service business, the operations management activities of an airline company have nothing in common
with the operations management activities within a bicycle manufacturing company.
True False

2. Operations managers are responsible for managing activities and resources that produce goods and/or provide
services.
True False

3. Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time.
True False

4. Operations, marketing, and finance function independently of each other in most organizations.
True False

5. The operations function exists only in firms that are goods-oriented.
True False

6. Operations management pertains almost exclusively to the management of manufacturing operations.
True False

7. Value-added refers to the cost of the inputs required to produce goods and services.
True False

8. As long as a product is ready in advance of when customers demand it, the timing of when a product is
manufactured does not influence the value-added.
True False

,9. Storing an item earlier than the scheduled delivery date is an example of a value adding activity.
True False

10. Management information systems (MIS) are concerned with providing management with the information it
needs to effectively manage.
True False

11. Operations management involves both system design and planning/control decisions.
True False

12. System design decisions have very little impact on planning/control decisions.
True False

13. An example of an operations control decision is the choice of location.
True False

14. Scheduling jobs is a system design decision and not a planning decision.
True False

15. Design decisions are usually strategic and long term, while planning decisions are tactical and medium
term.
True False

16. Managing inventory levels is considered a planning/control operations decision area.
True False

17. A basic difference between manufacturing and service organizations is that services are action-oriented and
manufacturing is goods-oriented.
True False

, Operations Management - 5th Canadian Edition - Stevenson et al.
18. Service involves a much higher degree of customer contact than the production of goods.
True False

19. Service often requires a higher labour content, whereas the production of goods is more capital intensive.
True False

20. Measurement of productivity in service is more straightforward than in goods production due to the high
degree of uniformity of inputs.
True False

21. Models are simplified representations of something and thus ignore important aspects of a situation.
True False

22. Quantitative techniques are often quick and practical techniques for many decisions.
True False

23. A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole
is greater than the sum of its individual parts.
True False

24. Queuing techniques are useful for analyzing situations in which waiting lines form.
True False

25. It is essential to use the systems approach when something is being designed, redesigned, implemented,
improved, or otherwise changed.
True False

26. A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall
efficiency.
True False

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Exam (elaborations)

2023 Complete Solution Manual Operations Management 14th Edition Stevenson Management5th Canadian (Chapter 1-19)

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