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CPI Certification Test 2024 Questions With Correct Answers |Verified
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CPI Certification Test 2024 QuestionsWith Correct Answers |Verified
4 Behavior Levels CORRECT ANSWERS 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety CORRECT ANSWERS Be Supportive an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive CORRECT ANSWERS directive-attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person CORRECT ANSWERS non-violent physical crisis intervention
Staff Attitudes for Tension Reduction CORRECT ANSWERS therapeutic rapport decrease in energy regaining of rationality
integrated Experience CORRECT ANSWERS we can set the tone for whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) CORRECT ANSWERS area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) CORRECT ANSWERS non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands
3 reasons for using the CPI supportive stance CORRECT ANSWERS safety
less threatening
communicates respect
components of the communication pyramid CORRECT ANSWERS verbal communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication CORRECT ANSWERS how we say what we say
three components of paraverbal communication CORRECT ANSWERS tone
volume
cadence total voice control
what is the verbal escalation continuum? CORRECT ANSWERS the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning CORRECT ANSWERS information-seeking
what is an intervention for questioning CORRECT ANSWERS give a rational response
redirect
what is refusal? CORRECT ANSWERS non-compliance
what is an intervention for refusal CORRECT ANSWERS set limits
give options
what is release CORRECT ANSWERS high energy outburst
intervention for release CORRECT ANSWERS let it happen
isolate the situation
what is intimidation CORRECT ANSWERS verbal or non verbal threats
intervention for intimidation CORRECT ANSWERS take it seriously
get help
document
what is tension reduction CORRECT ANSWERS decreased energy and regaining rationality
what is an intervention for tension reduction CORRECT ANSWERS therapeutic rapport
3 keys to setting limits CORRECT ANSWERS 1. keep it simple
2. reasonable
3. enforceable
what is empathetic listening CORRECT ANSWERS active process to discern what a person is really saying
5 things to do during active listening CORRECT ANSWERS 1. give un-divided attention
2. be non-judemental
3. listen for feelings
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