Exam (elaborations)
LSUS MHA 702 Ch 14 – Q’s And A’s (100% Correct)
LSUS MHA 702 Ch 14 – Q’s And A’s (100% Correct)
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LSUS MHA 702 Ch 14 – Q’s And A’s (100% Correct)Lending to the problems of the adults that they supervise. ✔️Ans - Most
managers have more than enough to do without...
People-related problems ✔️Ans - __________ are part of the job for any
supervisor.
Work, home, or both. ✔️Ans - Employee problems can be related to...
Separate the person on the job completely from the person off the job.
✔️Ans - Sadly, it is not possible to...
An individual's personal problems are affecting work through deteriorating
performance, reduced productivity, or disruption of a department's ability
to operate normally. ✔️Ans - A supervisor must take notice when...
An employees personal problems. ✔️Ans - Negative effects on
operations can be caused by...
Problems. ✔️Ans - An employee's poor performance may be an
indicator of...
Approach their employees in a manner that is respectful of their right to
privacy. ✔️Ans - Supervisors who suspect that personal problems are
behind the declines in performance must...
Is not the business of a manager. ✔️Ans - Events in an individual's
private life...
Results ✔️Ans - Supervisors must address the _____ of behavior & not
attempt to find the cause.
Probe for personal information. ✔️Ans - Do not, under any
circumstances, ...
, listen & refer employees to appropriate help ✔️Ans - Effective
supervisors ____________ - employee health service or an organization's
employee assistance program.
wise supervisors do not respond to such requests. ✔️Ans - Even if
employees reveal their problems & ask for advice, ...
correction - improving outcomes. ✔️Ans - The primary purpose of
intervention is...
either declining employee performance or suboptimal employee behavior.
✔️Ans - Poor outcomes stem from...
separate performance problems from true behavior problems. ✔️Ans -
It is essential to...
different approaches. ✔️Ans - Different problems require...
Performance problems ✔️Ans - ...relate to meeting the expectations or
requirements of a job (cannot do the work).
Behavior problems ✔️Ans - ...involve violations of policies or work rules
(will not do the work).
employees are always entitled to know what is expected of them. ✔️Ans
- Whether related to performance or behavior,....
unreasonable ✔️Ans - If employer expectations were not adequately
delivered to the employee, it is __________ to expect perfect performance or
behavior from the employee.
weak orientation or inadequate training. ✔️Ans - Performance
problems, especially those occurring early in a person's employment, are
often the result of...
decide on steps to correct the difficulty and a time frame for action.
✔️Ans - After identifying the problem, a manager must...
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