Exam (elaborations)
Salesforce Service Cloud Exam 2024 with 100% correct answers
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A service solution should include: correct answers1. Improved Accountability and Metrics Transparency 2. Connected Support 3. Reduce interaction handle time 4. Imrpove collab across all Customer Support 5. Increase 1st Call Resolution 6. Increase Sales access to service related info 7. Cre...
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